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ickkylan
Level 7

Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

I've been having issues for a couple of weeks but have not had enough time to sit down and deal with this issue.  I've been reading some other suggestions and followed them but none has worked.  I downloaded the stinger, but it won't run.  I downloaded Malwarebyte but that won't run either.  I uninstalled and tried to reinstall Mcafee total protection but this is failing as well.   Help!!!   Now I'm not protected at all.  This all seemed to happen after an update that was recently installed.  It started with the virus scan turning off real-time scanner.  Then I tried to run a regular scan and this failed and I've been trying to fix it ever since.  I have Windows 7.  I had Mcafee version 11.6 until I uninstalled it to reinstall.    Any suggestions??  Help!!!

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24 Replies
karthiks
Level 12

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Ickkylan,

Please try the below steps and try reinstalling the McAfee

Run the below tool to remove the McAfee traces

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Restart the computer

Run the below tool to remove the Junk files from the computer

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Install all the Microsoft windows updates

Restart the computer after installing the windows updates

Click HERE and login to McAfee account

Reinstall the McAfee

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ickkylan
Level 7

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

This did not help either.  I removed McAfee traces, restarted.  Ran the junk files removal.  Updated windows and tried to reinstall McAfee but it says there is a McAfee master installer has stopped working and windows is trying to find a solution and then it shuts down.

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exbrit
Level 21

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

If you still have Malwarebytes Free installed can you try running it in Safe Mode?  Actually if you boot into Safe Mode with Networking, you may be able to update it and run it as well.

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ickkylan
Level 7

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Unfortunately, there is a runtime error everytime I try using/installing the malwarebyte too. 

Run-time error '-2147417848 (80010108)' 

Automation error. 

The object invoked has disconnected from its clients.

Anyone else have any other suggestions?

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exbrit
Level 21

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Until Karthik comes up with something I have to ask you if you've run any registry cleaners lately?   If so is there a restore feature?

Also is Windows totally up to date, including any parts you may or may not use such as Internet Explorer?

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karthiks
Level 12

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Click the below link and follow the given instructions to open VIEW PROBLEM HISTORY

http://windows.microsoft.com/en-in/windows-vista/view-the-details-of-a-problem-report

Find the McAfee Master installer Stopped Working error

Double Click on it, a window will open

Take a screen shot of the window and attach it in your next post for further workaround

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pawelrozkrut
Level 7

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Hi,

I have similar problem appearing on Windows 8. I bought a new laptop and am trying to extend McAfee license on another computer. During McAfee installation I receive the following error: "Master Installer has stopped working".

Windows error log shows the following information:

Source

McAfee Master Installer

Summary

Stopped working

Date

‎29/‎04/‎2013 15:20

Status

Report sent

Description

Faulting Application Path:    C:\Users\Pawel\AppData\Local\Temp\McInstallTemp (18)\Install.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Install.exe_McAfee Integrated Security Platform Installer

Application Version:    5.6.151.0

Application Timestamp:    50416b48

Fault Module Name:    mshtml.dll

Fault Module Version:    10.0.9200.16540

Fault Module Timestamp:    5125ef5c

Exception Code:    c0000005

Exception Offset:    005516be

OS Version:    6.2.9200.2.0.0.768.101

Locale ID:    2057

Additional Information 1:    c081

Additional Information 2:    c0819036d2d19a5eed4999e4de30f401

Additional Information 3:    9cc6

Additional Information 4:    9cc68bbfa93698e02ffcb1aee55bf872

Extra information about the problem

Bucket ID:    716510f0cfca79e127efb8e68c02e6e0 (-736715407)

I am wondering if you can help me with this it?

regards,

Pawel

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exbrit
Level 21

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Karthiks may respond during the night your time due to his location and work shift, however on your other post I advised you to contact Technical Support, so if Karthik doesn't respond, that's your best bet.

Good luck.

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pawelrozkrut
Level 7

Re: Wouldn't scan, so uninstalled this to reinstall and now it will not reinstall

Many thanks for your prompt reply.

I have just received Windows message saying that "McAfeeSetup is incompatible."

It's really peculiar given that Asus laptop comes with trial McAfee software which I just wanted to replace with another license version.

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