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MIMadCap
Level 7

Windows 7 VirusScan blocks access to POP3 mail servers

I just upgraded a home PC to WIndows 7 Professional - 64 bit.  I tried to set up my POP3 email accounts on my system, but kept getting the same message - the POP3 mail servers refused the connection for all accounts. I tried this with both WIndows Live Mail and Thunderbird and got the same result with both. I was getting on my ISP, but realized that it was just too much coincidence to see the same problem in both applications. After turning off my firewall, the only thing left was McAfee. I disabled incoming email scanning - and SUCCESS! So I have a solution, but it isn't a very pretty one because it leaves my incoming mail open to viruses and other bad things.

Is this a known problem, and is there any work-around other than what I'm using?

Thanks!

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exbrit
Level 21

Re: Windows 7 VirusScan blocks access to POP3 mail servers

It's possibly due to corruption.  Try the following:

1.  Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2.  Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC...  This will remove all McAfee remnants from your computer.  (You must have Windows 7,  Vista, XP or 2000, SP4 to use this tool)

3.  Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!

In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

If you can't find these files don't worry.  It just means that MCPR has done its job.

4.  Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.


If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.


If you received your McAfee products from your service provider, please use the list below to download your software.

AT&T users should go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/

Comcast users should go to http://security.comcast.net/ and log in to download your software.

Cox users should go to http://www.cox.net and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.

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