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jayjay_24
Level 7

Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Hello McAfee Team:

I have another problem. Why the McAfee Antivirus Plus is blocking Online games like Crossfire,Assault Fire. The antivirus plus will be automatically deleted that games then it said it is a ''Trojan'' But before i almost playing this game for 3 years i have no problem. But when i started install this Antivirus Plus 2013. It blocks and erase automatically my Online games: Crossfire,Assault Fire. Etc. Please Help me regarding in my problem.

Thanks:

-Jayson

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7 Replies
exbrit
Level 21

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

This sometimes can happen if a game upgrades/updates and they haven't properly cleared it with the major antivirus makers at the Corporate level.

False positives can be appealed and there is a way of doing it outlined here:  https://community.mcafee.com/thread/2016

Also make sure any game functions have permission in Firewall settings.   (Open SecurityCenter > Web and Email Protection > Firewall > Internet Connections for Programs).

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jayjay_24
Level 7

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Hello Again;

I've tried so many times this one but i cannot see my game because it is blocked by antivirus-(Open SecurityCenter > Web and Email Protection > Firewall > Internet Connections for Programs).

Also additional question. I try to download a game from a trusted website but after i download it. It blocked by antivirus again and it is said it is a: ''Trojan'' but one of my friend playing the game for many years.

Thanks:

-Jayson

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Peacekeeper
Level 20

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Send the file off to Mcafee as Peter suggested That and any other files you are having issues with. You will/may have to disable real time scanning till you email the file otherwise it will be redetected.

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jayjay_24
Level 7

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Ok thank you.

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exbrit
Level 21

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Good luck.  Let us know how it goes.

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exbrit
Level 21

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Jayson Romeroso wrote:

Hello Again;

I've tried so many times this one but i cannot see my game because it is blocked by antivirus-(Open SecurityCenter > Web and Email Protection > Firewall > Internet Connections for Programs).

Also additional question. I try to download a game from a trusted website but after i download it. It blocked by antivirus again and it is said it is a: ''Trojan'' but one of my friend playing the game for many years.

Thanks:

-Jayson

You stated:

because it is blocked by antivirus-(Open SecurityCenter > Web and Email Protection > Firewall > Internet Connections for Programs).

If that's the case use the Edit button there to allow full access.

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jayjay_24
Level 7

Re: Why the McAfee AntiVirus Plus 2013 is Blocking Online Games?

Ok thank you. I will try it,

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