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flossie
Level 7

Why do full scans take so long?

Recently, I started a full scan on my computer on Friday evening and it was still scanning on the following Tuesday. Why? What can I do to speed thongs up?

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3 Replies
karthiks
Level 12

Re: Why do full scans take so long?

Flossie,

Kindly update me your system configuration and the internet connection type. I need McAfee versions as well

Open McAfee -> Click on About -> Get me the versions

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flossie
Level 7

Re: Why do full scans take so long?

Hi

I am not sure if I am giving the correct details here. I have been to 'About McAfee' and the information about versions is belwo: - 

Security Centre - 11.6

Virus scan - 9.6

Personal Firewall - 12.6

Site Adviser - 3.6

Anti-spam - 12.6

Parental controls - 13.6

Quick clean and shredder - 11.6

I am not sure what is meant by 'system configuration'? I am using Windows 7 and Internet Explorer if that's what you mean. Do you need anything else?

Thanks

Flossie

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karthiks
Level 12

Re: Why do full scans take so long?

Please perform the below steps and then we will check the issue

Run the below McAfee removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Restart the computer

Run the below tool to clean up the Junk files

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Click HERE

Login with your McAfee Credentials

Follow the On screen instructions and reinstall the McAfee

After installation update me the versions of McAfee

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