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zaburrelrey
Level 7

Why Can't My Computer Setup McAfee

I am using Windows XP Home Edition SP2. When i bought the McAfee VirusScan Plus 2009, I inserted the disc and the screen came out black and i could only see the exit word. I tried installing from the file in the CD, that works. But when it comes to product setup, the screen is black again. Why is it so and how can i solve it?
Attached is a screen shot of the screen.
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5 Replies
exbrit
Level 21

RE: Why Can't My Computer Setup McAfee

Two things...
1. Are you using Internet Explorer 8 beta 2? If so uninstall it, reboot and try again.

2. In Internet Explorer got to Tools/Internet Options - under the Security tab set all zones to default, click Apply, under the Content tab turn off Content Advisor and click Apply, under the Advanced tab click default and click Apply. Close I.E. and try again.

Also is Windows totally up to date? You really should hgave SP3 installed by now, there's help with that here: http://community.mcafee.com/showthread.php?t=220807

Is Java the latest? Go to Control Panel and look for the Java entry in Add or Remove Programs. If it's not java 6 update 7 uninstall it and then go here to install the latest: http://java.com/en/download/index.jsp

Also make sure that your Flash/Shockwave is the latest here: http://www.adobe.com/shockwave/welcome/

Also, do you or did you have any other protection software installed?
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zaburrelrey
Level 7

Still Problem

Thanks for your tips. But after installing SP3 and deleting IE8Beta, the same problem still arises. What should I do? And also, my brother installed it on his older laptop which uses Windows Professional SP1 and it works perfectly fine? Why is it so and my computer being more updated why can't the VirusScan Plus 2009 be installed?
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zaburrelrey
Level 7

RE: Still Problem

:mad:
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zaburrelrey
Level 7

Installed!

I tried the other option which did not state that it is recommended and i deciphered at the required fields in the black screen and managed to install it. it is working fine and it is protecting my computer. thanks.
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exbrit
Level 21

RE: Installed!

Glad it's fixed.
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