My McAfee subscrption was coming up to the expiration, so I went ahead and purchased the Total Protection 2012 (an upgrade from what I had prior) as i was very happy with them.
I went to my McAfee account online and clicked the down load button and went through all of the steps and thought it had downloaded.
However, i was getting that "Your Subscription is about to Expire" pop in the right had corner.
I then went to McAfee online chat with Techincal Support. They then did the following via remote access:
I then called the # I was given when i renewed my subscription (1.866.622.3911) and went through all of the prompts to get to Technical Support.
well that lead me to a woman who had a serious accent (I later found out that i was talking to the Phillipines). She then took me through the following process for an hour through remote access:
I am not in the least bit techy of a person and have been able to download other programs to my Dell without ANY trouble. I want to stay with McAfee and am determined to get this new programmed installed as i purchased it, but i am getting very frustrated on something i would think should be relatively easy.
can someone please provide a clear, concise, idiot proof step by step that will allow me to install Total Protection 2012 onto my computer so that i can continue to use McAfee, be protected and so forth??? i have only had my Dell for 2 1/2 years!
Please help!!!!Message was edited by: ranedrop515 on 6/8/12 1:01:31 PM CDT
Kindly provide the recent case number for the interaction you had with the McAfee Technical support. So that we can check on what exactly going through and help you out.
Thank you Jai Prakash, i i REALLY hoping you can help me as i am getting very frustrated.
The first case case # that refers to the first person i dealt with at McAfee on the online chat is #890236208
And the case # concerning the girl i talked to on the phone that said someone will call me back is # 890268288
I am not at home now where my laptop is so i sincerely hoping you can help!!!!
Thanks for your reply. From the case number 890268288, I can see the case been elevated to the next level of support. So I will followup with the support team regarding the same to get you our best support of company.
Thank you Jai Prakash.
It would be just wonderful if someone could call me today so I could get this resolved ASAP and I dont have to wait all day tomorrow and i could get my computer back. I currently disconnected my wireless internet on my laptop as i have absolutely 0 protection on my computer and dont want a virus.
I look forward to hearing from someone soon.
Thank you again for your quick response. very much appreciated.
From the previous case number we found the issue is been resolved, Please confirm the same.
Yes this issue is resolved as of last Friday. A GREAT gentleman named Rocky was able to install my Total Protection 2012. He found that i didnt have the correct Internet Explorer (I had I. E 9 in stead of 8), so he installed the correct one. He also found that i didnt have the most updated Java Script and installed that as well. And he also corrected my Subscription information so the icon in the lower right corner reflects the correct info.
He was VERY patience, explained everything and genuinely listened to me and my concerns that i had. WONDERFUL McAfee employee!!!
I am very happy with the follow up and I will continue to stay with McAfee!
"An unexpected error has occurred The login process has experienced an unexpected server error, Please try again."
So I tried again..... and again...... and again!
I found some advice in another (archived) discussion.
Make IE your default browser. I tried that - no difference.
Delete your existing McAffee installation - I didn't try that, because I would then leave my computer open to infection and attack and if the new installation still didn't work I would be in a worse situation than I am in already.
So I think this is a really unhelpful message - on a par with Microsoft's "Blue Screen of Death". It doesen't give any useful information.
Can anyone give me a good reason why I shouldn't just give up on McAfee and install one of the perfectly adequate, free firewall/antivirus products that I can download and have up and running in about 20 minutes?
Message was edited by: MikeHimself on 6/11/12 4:49:41 PM CDTMessage was edited by: MikeHimself on 6/11/12 4:50:27 PM CDT