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rudolfninja
Level 7

What is instead of mcshield service?

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Hi all,

I've got a small script, which is running only if there is running Anti-Virus (it copies files from one machine to another, so I need to be sure that this files are not infected).

For now to determine if McAfee Anti-Virus is running I getting mcshield service state, but in McAfee VirusScan version 18.0 (Build 18.0.4045) I can't find this service.

So, the question is what service is using in McAfee VirusScan 18.0 instead of mcshield?

System Info: Windows 7 x64.

Thanks.

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exbrit
Level 21

Re: What is instead of mcshield service?

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OK got an answer - nothing replaced it.


mcshield is no longer a windows service even though there is still a process with the same name – mcshield


Make sure it's actually the "service" you are talking about and not the "process".

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exbrit
Level 21

Re: What is instead of mcshield service?

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That is a consumer product so have moved this to that section.

How about mcods service instead?

If that's not it I suggest asking Technical Support directly, it's  a free phone call and you can ask them to escalate the request if necessary.

Consumer Technical Support (alter Country @ top right as needed)

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rudolfninja
Level 7

Re: What is instead of mcshield service?

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Thanks for answer.

Could you please tell me how can I ask escalation engineer using Internet, but not via phone?

Thanks.

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exbrit
Level 21

Re: What is instead of mcshield service?

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That link will give you the option to use online chat as well.  It will ask you to run some software first, that's fine as all it does is check your software and then make sure it's OK.

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exbrit
Level 21

Re: What is instead of mcshield service?

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If contacting Support is difficult for you, I have emailed a couple of people at McAfee, hopefully they will know an answer.

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rudolfninja
Level 7

Re: What is instead of mcshield service?

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Thanks a lot.

I can't contact support via chat, It's hanging on "GoToAssist" initialization.

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exbrit
Level 21

Re: What is instead of mcshield service?

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Oh well, you tried.  What Country are you in?   In any case I should hiopefully get an answer to my emails soon.....;-)

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rudolfninja
Level 7

Re: What is instead of mcshield service?

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I'm from Republic of Belarus (it's south to Russia)

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exbrit
Level 21

Re: What is instead of mcshield service?

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Ah, then there is no phone support there, you are right.

Hopefully I will get an answer to me emails soon ;-)

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rudolfninja
Level 7

Re: What is instead of mcshield service?

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Any news?

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