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pixie6
Level 7
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Message 11 of 16

RE: VirusScan Plus 2009/Security Center issue

No, it wasn't getting passed the "gathering information" stage and I left it on for about seven hours overnight. Is there something else I can do? Can I reinstall from the CD for now?
Reliable Contributor exbrit
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Message 12 of 16

RE: VirusScan Plus 2009/Security Center issue

Do you have any other protection software installed?

Also make sure that Internet Explorer is set to default settings under Tools/Internet Options/Security (all zones default) and the Advanced tab - default, Content tab, make sure that Content Advisor is NOT enabled.

Clear all your temporary files etc.

Try the CD, it may work but make sure you update immediately.
pixie6
Level 7
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Message 13 of 16

RE: VirusScan Plus 2009/Security Center issue

I don't have any other protection software installed that I know of, other than Windows firewall, etc.

I downloaded the SUPERspyware removal program you had recommended to someone else in another post (thank you!) to do some clean up and I have another PC Optimizer to help clean up too...I mainly use Mozilla Firefox for my browsing but I'll check the IE settings when I get home.

Whenever I try to clear my private data from Firefox, it never seems to clear my browsing history/list of visited websites/cache....could this be part of the problem?

If I can't download from the website again tonight, I'll try the CD and update if possible. Will let you know how it works! Thanks for all your help.
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Reliable Contributor exbrit
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Message 14 of 16

RE: VirusScan Plus 2009/Security Center issue

McAfee uses Internet Explorer so it's important that it is up to date and set correctly. Even if your default browser is Firefox that doesn't matter. When I said clear temporary files I meant in Internet Explorer plus via Control Panel/System & Maintenance - do a general cleanup there.
pixie6
Level 7
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Message 15 of 16

RE: VirusScan Plus 2009/Security Center issue

Everything downloaded successfully with your advice and after I used IE to download the software! Hoorah!

I will be recommending these support forums to other McAfee users I know, it was fantastic and speedy assistance. Thanks again!!
Reliable Contributor exbrit
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Message 16 of 16

RE: VirusScan Plus 2009/Security Center issue

It's so nice to get positive comments from people we help. Glad it's OK now and good luck. Moved to the solved area.

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