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Treau
Level 7
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Message 1 of 13

Virus scan not working

After the scan starts, a message is promped: error getting scan progress. Then windows error message shows up, Mcafee virus scan is not working correctly and mcafee is shutting down. This happens when I start manualy a scan or also a scheduled scan. Contacted mcafee help chat twice, they couldn't find the problem. Please can anybody help me for this problem.

12 Replies
Dinz
Level 16
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Message 2 of 13

Re: Virus scan not working

Hi,

Please provide the following information to assist you better;

What is the operating system?

How old is the computer ?

What is the version of virus scan & DAT ?

What is the version & cipher strength of your internet explorer?

moving thread to virus scan 13-2009

Regards,

Dinesh K

Treau
Level 7
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Message 3 of 13

Re: Virus scan not working

Operating system: Vista

I've had the computer for  around 13 months now

McAfee security center version 13.15

DAT: 5854.0000

Internet explorer 7

Cipher strength 256 bits

Dinz
Level 16
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Message 4 of 13

Re: Virus scan not working

Hi ,

Thanks for the requested information, please follow the below steps:

Check and delete if you have any other antivirus software in programs & features or C:/program files and common files.

Open Internet explorer , click tools - internet options , from advanced tab; click reset and press OK

Close all programs and restart the computer.

open security center and click on scan.

if you get the error again - Restart the computer and start tapping the F8 key , from the advanced boot option menu select safe mode and try to perfrom scan in safe mode

Kindly report back on the status.

Regards,

Dinesh K

Treau
Level 7
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Message 5 of 13

Re: Virus scan not working

the first checks of other antivirus, reseting internet options was done with  mcafee help the other day, I just did the scan in safe mode and the problem is still there. Scan stops working correctly around 40%.

This started around a month ago when the program was renewed with my 2 year subscription.

Dinz
Level 16
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Message 6 of 13

Re: Virus scan not working

Is the scan stopping at any particular location everytime,?

if so navigate to that location, right click on that file and click scan and check whether you receive the error

Regards,

Dinesh K

Treau
Level 7
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Message 7 of 13

Re: Virus scan not working

this was done and the file that the scan stops everytime does not show any problems when its scanned alone.

Treau
Level 7
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Message 8 of 13

Re: Virus scan not working

Earlier I deleted the file that was causing problem, runned the scan again, file does not exist anymore on my computer et scan still stops at that file. The thing is, like I said, file does not exist on my computer anymore.

Dinz
Level 16
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Message 9 of 13

Re: Virus scan not working

Hi Treau,

Contact technical support chat through http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT , they would be able to find out the exact cause and resolve this issue.

Regards,

Dinesh K

Treau
Level 7
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Message 10 of 13

Re: Virus scan not working

Like I said on another thread, talked too technical support twice, they couldn't find the problem, I don't think they will if I try for a third time.

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