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z06vette
Level 7

Virus Scan wont install, technical support wont install

I keep receiving a message while trying to download mcafee that says "an error occurred while copying fill ___, cannot copy file to destination directory, click retry the operation or click cancel to cancel"

whenever i try to click "retry" it doesnt work, i end up having to cancel it.

where the ___ is in the message, is where it states a new file name every time, ex: "dat."

this then leads to everything installing besides the virus scan.

The computer will not allow the technical support to download either, it says its failed every time.

Has anyone had this happen to them and knows a solution?

Ive already updated my windows and restarted the computer, ive cleared the cookies and history for the internet.

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2 Replies
exbrit
Level 21

Re: Virus Scan wont install, technical support wont install

What is your operating system and service pack (if applicable) and what version of Internet Explorer is installed?  I need that last bit whether or not you use IE.

Have you had any other antivirus applications installed previously?

Any indications of other trouble?

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Moderator
Moderator

Re: Virus Scan wont install, technical support wont install

Hi Z06vette

Whether logging in to Safe mode with Networking helped to download?

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