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Susanherna
Level 7

Virus Scan will not start

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Everytime I try to start a scan I get the message  that an error has occured and to go back to the home page and try again. What is the problem?

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k3tg
Level 14

Re: Virus Scan will not start

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Most of the time a uninstall and reinstall cures the problem(s) and I know its a pain in the neck but why not give it a try. Go to Add/Remove programs and uninstall and reboot the computer. Then run the MCPR removal tool found at the top of this page under Useful Links. MCPR removes any remaining McAfee files the normal Add/Remove fails to completely remove and reboot again. Then login to your online McAfee account and download and install the software.

If problems still persist I would suggest you contact Technical Support Chat also found under Useful Links for further analysis of your issue. They are available 24/7 and if necessary they can remote connect to your computer provided you give them permission to do so and have many more tools at their disposal than we have here on the forum.

Good Luck

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7 Replies
Dinz
Level 16

Re: Virus Scan will not start

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Hello,

This error could be related to various reasons such as  a conflict with a different security software or a problem with your default browser, Please provide me with the following details;

what is the operating system that we use in the computer ?
Also let me know how is the computer connected to internet (dsl/cable/dial up)
Did we use any other security software in the computer ?
What is the version of your internet explorer ? (Open internet explorer – click help –click about Internet explorer)

Moving thread to virus scan 14 - 2010

Regards,
Dinesh K
McAfee Online Community Moderator

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Susanherna
Level 7

Re: Virus Scan will not start

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Hi Dinz!

My operating system in Windows XP. I have no other anti-virus programs. I do have anti-spyware. (SuperAnti Spyware) I also have CCleaner, Auslogics BoostSpeed, but have never had any problems with them. I have IE8. This just started Monday night. I ran the MVP, it said the DAT was out of date. It corrected that, but I am still having the same problem.

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Susanherna
Level 7

Re: Virus Scan will not start

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Dinz!

I have VirusScan 13 - 2009. I have to renew my subscription in a few weeks, but I think I am going to the new 2010 version.

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Susanherna
Level 7

Re: Virus Scan will not start

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Dinz!

I ran MVT again. I said the DAT was out of date. The version I have is 2018 and it should have been 2022. It attempted to fix it again. I ran it one more time and it still shows the same thing. How can I correct this. I am thinking of uninstalling and reinstalling, but that is a pain in the neck!

BTW   Everything else that MVT checked was okay.

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k3tg
Level 14

Re: Virus Scan will not start

Jump to solution

Most of the time a uninstall and reinstall cures the problem(s) and I know its a pain in the neck but why not give it a try. Go to Add/Remove programs and uninstall and reboot the computer. Then run the MCPR removal tool found at the top of this page under Useful Links. MCPR removes any remaining McAfee files the normal Add/Remove fails to completely remove and reboot again. Then login to your online McAfee account and download and install the software.

If problems still persist I would suggest you contact Technical Support Chat also found under Useful Links for further analysis of your issue. They are available 24/7 and if necessary they can remote connect to your computer provided you give them permission to do so and have many more tools at their disposal than we have here on the forum.

Good Luck

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Dinz
Level 16

Re: Virus Scan will not start

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Hi Susan,

I have sent you an email on this requesting for more information , Please have replied so that we could help you to get this fixed.

Regards,
Dinesh K
McAfee Online Community Moderator

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Nina
Level 7

Re: Virus Scan will not start

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Hi

I just lost the virus protection in my McAfee product. I reinstalled it. Receive all kinds of script messages as this one. e.g. scrip://misp//Smiley FrustratedcanRunning.js. I don't have and other security software and use Vista, adsl and Google Chrome.

Thank you!

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