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manolis
Level 7

Virus Scan stops working

When I try to Virus Scan with mcAfee and the scanning comes to: (that is about 60% to 63%)
c:\ program files\hewlett-packard\{d946675d-1d6c-4dc8-9e0d-b4b8eaa30eaa}\msvcirt.dll
or c:\program files\hewlett-packard\{d946675d-1d6c-4dc8-9e0d-b4b8eaa30eaa}\hphupd05.exe
or c:\program files\hewlett-packard\{d946675d-1d6c-4dc8-9e0d-b4b8eaa30eaa}\hpzjvp01.dll
Both mcAfee and Windows stop, the mcAfee window turns black or does not respond
and some times the start line of the screen turns black and docent respond
So there is nothing else to do that I now of, but to sat down the
power of the PC and start it again.
Can you help me with this problem?
If you can please now that I am a home user and please inform me
step by step for the things to do.

Microsoft Windows XP Home Edition
5.1.2600 Service Pack 3 Build 2600
Hewlett-Packard
Pavilion zd8000 (EB879EA#B1A)

A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mc shield.exe took longer than 90000 ms to complete a request. The process will be terminated. Thread id : 3836 (0xefc) Thread address : 0x7C91E4F4 Thread message : Build VSCORE.14.0.0.384 / 5300.2777 Object being scanned = \Device\HarddiskVolume1\WINDOW S\Prefetch\SEARCHFILTERHOST.EX E-148579FB.pf by C:\WINDOWS\System32\svchost.ex e 22304(47719)(0) 22302(47719)(0) 22301(47719)(0) 226(42328)(0) 223(42328)(0) 220(42328)(0) 4(10797)(0) 4(10797)(0)

A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mc shield.exe took longer than 90000 ms to complete a request. The process will be terminated. Thread id : 3952 (0xf70) Thread address : 0x7C91E4F4 Thread message : Build VSCORE.14.0.0.384 / 5300.2777 Object being scanned = \Device\HarddiskVolume1\Progra m Files\Hewlett-Packard\{D946675 D-1D6C-4dc8-9E0D-B4B8EAA30EAA} \msvcirt.dll by C:\WINDOWS\Explorer.EXE 4(0)(0) 4(0)(0) 7200(0)(0) 7595(0)(0) 7005(0)(0) 7004(0)(0) 5006(0)(0) 5004(0)(0)

A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mc shield.exe took longer than 90000 ms to complete a request. The process will be terminated. Thread id : 4700 (0x125c) Thread address : 0x1225BF84 Thread message : Build VSCORE.14.0.0.384 / 5300.2777 Object being scanned = \Device\HarddiskVolume1\Docume nts and Settings\All Users\Application Data\McAfee\MCLOGS\VirusScan\m cvsshld\mcvsshld000.log by c:\PROGRA~1\mcafee\VIRUSS~1\mc vsshld.exe 232(31969)(0) 231(31969)(0) 22305(31969)(0) 22304(31969)(0) 22302(31969)(0) 22301(31969)(0) 226(31969)(0) 223(31969)(0)

A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mc shield.exe took longer than 90000 ms to complete a request. The process will be terminated. Thread id : 3960 (0xf78) Thread address : 0x7C91E4F4 Thread message : Build VSCORE.14.0.0.384 / 5300.2777 Object being scanned = \Device\HarddiskVolume1\Docume nts and Settings\ΕΜΜΑΝΟΥΗΛ\Local Settings\Temporary Internet files\Content.IE5\L4KVL5GH\Ado be.Photoshop.CS3.Extended[1].e xe by C:\Program Files\Internet Explorer\iexplore.exe 4(0)(0) 4(0)(0) 7200(0)(0) 7595(0)(0) 7005(0)(0) 7004(0)(0) 5006(0)(0) 5004(0)(0)
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3 Replies
exbrit
Level 21

RE: Virus Scan stops working

You are posting under the Corporate products. What McAfee products do you have?

I've moved this provisionally to VirusScan 12 Home Products.

Check you hard drive for errors.

Go to Start/Run and enter cmd click Enter.

Type in chkdsk /r with the spaces and click Enter.

Let it check the disk for errors.

Try again.

Please include the following information:

What McAfee products do you have? If your taskbar icon is like this: - right-click it and go to each application "About" and post the details.
If it is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.
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manolis
Level 7

Virus scan completed

I tryed to update once more the McAfee products from the original site and in my account. The download finised successfully.
Finaly an hour ago the virus scan was completed
But when ever I start the PC , I get a massage from the taskbar: YOUR COMPUTER IS NOT FULLY PROTECTED check the status in McAfee SecurityCenter and fix any problems .
I am going to try once again for a full scan after a restart and see what happens.
Thank you for helping me and wish you have good times.Smiley Happy

manolis
The McAfee products that I have

SecurityCenter
Version: 9.0
Build: 9.0.286
AffId: 0
Language: en-gb
Language Pack: 9.0.246
Last Update: 15/10/2008

VirusScan
Version: 13.0
Build: 13.0.218
AffId: 0
Language: en-gb
Language Pack: 13.0.218
Last Update: 15/10/2008
DAT Version:5405.0000
DAT Creation Date: 14/10/2008
Engine Version: 5300.2777

Personal Firewall
Version: 10.0
Build: 10.0.209
AffId: 0
Language: en-gb
Language Pack: 10.0.162
Last Update: 15/10/2008

SiteAdvisor
Εκδοση: 2,8
Δομή: 2,8,292
AffId: 0
Γλώσσα: el
Τελευταία ενημέρωση: 30/9/2008

Anti-Spam
Version: 10.0
Build: 10.0.185
AffId: 0
Language: en-gb
Language Pack: 10.0.162
Last Update: 15/10/2008
Content Version: 3125
Content Update: 15/10/2008 4:04:26 πμ
Engine Version: 2.0.1.7184

Parental Controls
Version: 11.0
Build: 11.0.378
AffId: 0
Language: en-gb
Language Pack: 11.0.189
Last Update: 15/10/2008

EasyNetwork
Version: 3.0
Build: 3.0.154
AffId: 0
Language: en-gb
Language Pack: 3.0.144
Last Update: 15/10/2008

Backup and Restore
Version: 3.0
Build: 3.0.131
AffId: 0
Language: en-gb
Language Pack: 3.0.126
Last Update: 7/9/2007
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exbrit
Level 21

RE: Virus scan completed

If the issue continues you might want to contact Technical Support Chat, link at top left of page or in my signature.

I see you downloaded your main products from the English site and Siteadvisor from the Greek site, not sure if that would cause problems. They will know.

Moved to VirusSCan 13.
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