cancel
Showing results for 
Search instead for 
Did you mean: 
saty
Level 7

Virus Scan freezes on file

My auto VirusScan froze on a file for 8 hours this weekend (100% CPU for mcods.exe)

It is always the same file (Roxio/VideoWaveMC.exe) - this is not a new file (5 yrs +)

I copied the file, and it freezes on the copy

Virtual Technician runs cleanly

It will not let me skip the file

McAfee is up to date.

Windows XP is up to date

Malware and SpySweeper are happy

???

0 Kudos
68 Replies
saty
Level 7

Re: Virus Scan freezes on file

I ran CHKDSK w/o errors last week, but have not run it since problem

I would think if it were bad sectors the copy would not also hang, but I will copy it over from the original CD tonight

0 Kudos
Kavu
Level 7

Re: Virus Scan freezes on file

I also just encountered this same problem with the same file:

Roxio/VideowaveMC.exe

Yes, this is an old file in an old program(Roxio VideoWave Movie Creator) which was designed for XP. But I have been scanning it cleanly for 5+ years without any problem until this weekend(11/29/09)

A full scheduled scan froze on this file in several attempts; an individual file scan of it also froze....would not begin to scan. I also tried scanning a copy with the same result. I also cannot skip the file. I tried to scan in SafeBoot mode and it froze there as well. I turned off Artemis and re-scanned with same freezing effect.

Virtual Technician comes up clean, all McAfee products up-to-date and everything working fine.

Check Disk comes up clean

SpyBotS&D comes up clean

No other issues or indications of infection.

I did a System Restore which made no difference, as it scanned after McAfee updated DAT. This would seem to imply that the last DAT is not compatible with this file?

Note: the videowaveMC.exe program still runs ok...I just can't scan my computer now(without it freezing up).

I did notice that the McAfee program file 'mcods.exe' stays maxed out even after the scan is canceled. I have to manually stop the mcods.exe file in Task Manager in order to effectively use the computer again.

I wasn't able to find a way to exclude the videowaveMC.exe file from the McAfee scan. Is there a way to do that? Or better yet fix this incompatibility with McAfee.

I had thought I was alone in this problem and searched through the forums here for an answer...but now I see I(we) are not alone.

Any help from the powers that be to fix this or provide a solution would be greatly appreciated.

System stats:

Windows XP SP3

IE7

Security Center

version 9.15

build 9.15.160

(11/18/2009)

Virus Scan

version 13.15

build13.15.113

(11/30/2009)

DAT

5818.0000 (11/30/2009)

Engine version 5301.4018

Personal Firewall

version 10.15

build 10.15.106

(11/18/2009)

0 Kudos
saty
Level 7

Re: Virus Scan freezes on file

yep, yep, yep

all same with me

mcods.exe still runs, you have to clobber it in Task Manager

near as I can tell, my CPU was pegged a 100% for 8 hours Sunday mnorning. very nice mcafee.

I will rerun CHKDSK tonight, but your note about the same file makes me all the more covinced i is McAfee and this file.

the Roxio program seems to work fine

0 Kudos
dabmin
Level 7

Re: Virus Scan freezes on file

I also have the exact same problem with scans of VideowaveMC.exe.  Started on Sunday for me, too. I'm also running XP SP3, and except for the DAT (I have 5820.0000) am running the exact same versions of McAfee products.

0 Kudos
saty
Level 7

Re: Virus Scan freezes on file

please escalate to Customer Service, something is going on.

you are the third one - this is not bad sectors

0 Kudos
PattiWagen
Level 7

Re: Virus Scan freezes on file

I wonder if there is a problem with the latest dat file or mcAfee scan program.  Mine gets stuck on a Zip file "Magellan_Maestro_3100_2_18.zip".  It looks like scan is still working, but it shows 13% finished and it is always on the same file.  The file is too big to attach.

0 Kudos

Re: Virus Scan freezes on file

If you have file VirusScan is freezing on, please submit it to Webimmune https://www.webimmune.net/default.asp

Once you have submitted it please give me the analysis ID.

Thanks,

0 Kudos
saty
Level 7

Re: Virus Scan freezes on file

Thanks, will do tonight.

0 Kudos
saty
Level 7

Re: Virus Scan freezes on file

ID 5669532 - THIS ONE NEVER RETURNED A RESULT

ID 5669562 took awhile

Message was edited by: saty on 12/1/09 6:19 PM
0 Kudos