Virus Scan failed while downloading any file through internet

[Shivani261994]

Hi,

I am facing issues while downloading any file through internet, its giving Virus scan failed error. Please help me to uninstall and reinstall the antivirus software or provide any other alternative to resolve the issue.

Thanks.

[Shivani261994]

Product name: McAfee LiveSafe
Version 16.0
Release name 16.0 R27

McAfee security center Build 18.7.132

[Magesh · Accepted solution]

Hi @Shivani261994 

We are aware of this issue. Please try to delete the web Advisor folder from C: / Program Files/ program files x86/ Program Data. After deleting the files restart your PC and check the status. If issue persists Kindly let us know to proceed further.

Regards

Magesh J

[Shivani261994 · Accepted solution]

Thanks a lot. It worked.

[Hollysutton12]

What do we do when we can't delete the folder? It says it is open in another program but I have nothing else open on my computer