cancel
Showing results for 
Search instead for 
Did you mean: 
squid803
Level 7

Virus Scan Issue

I am having similar issues with my scan.  I also have a stopcode error (0X000001d3) that could be affecting this.  My pc is an ASUS tp200s with windows 10 about 6-7 months old.

Browser: firefox 50.0.2

MVT session 57297227

also running windows defender

0 Kudos
2 Replies
catdaddy
Level 20

Re: Virus Scan Issue

​,

                        Moved from SecurityCenter to VirusScan > Discussions

                         As the other thread was over 6 years old.

By

Moderator

Cliff
McAfee Volunteer
0 Kudos
catdaddy
Level 20

Re: Virus Scan Issue

In Windows 8.1, 10 and above Windows Defender contains an antivirus which means it should not be on when a 3rd party antivirus such as McAfee is installed.   Using 2 Anti-Virus applications together can lead to major issues.

With McAfee installed Windows Defender should be automatically turned off.

It may be the case that your software has become corrupt.

Try completely uninstalling all McAfee products via Control Panel > Programs and Features.

Reboot if asked to.

Run the MCPR cleanup tool:  http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Reboot.

Go to your online account, download and install from there.

Hint: ​Save time by downloading the installer first, save it to your desktop.  Right-click it and go to Properties.  Unblock it, apply etc.

Then doing the above except now you can simply install from the downloaded installer

Please kindly inform us if this resolves your issues.

All the Best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
0 Kudos