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daoamo
Level 7

Virus Scan Hangs- comctl32.dll

I am having an issue where Virus Scan 13 comes to a grinding halt whenever it attempts to scan the following file C:\windows\system32\comctl32.dll .

I have contacted McAfee technical service and they had guided me through a protocol of: (1) complete uninstall of all McAfee products (2) Windows update (3) Java Update (4) MSXML Update (5) McAfee preinstall tool (6) Reinstall of McAfee Security Suite.

I had completed the protocol successfully, however Virus Scan still cannot get past that file. :mad:

If anyone has any advice, I'd certainly appreciate it.
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