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bilan
Level 7

Virtual Technician problems

Firstly, if this is not the right place for the topic, please forgive me and move it where it belongs.
Here is what happened.
Mcafee Total protection Suite stopped working, Agent started throwing memory access violation repeatedly.
I ran Virtual Technician, it found several problems (17 files missing, 1 COM component missing, etc). Then VT ran MVSUninst.Exe, which I guess uninstalled the product on my machine.
Now it looks like VT is trying to get fresh set of files and reinstall everything, but in doing so encountered a problem: it cannot clear temporary internet files.
I've done that myself, using IE properties, then using Disk Cleanup, and then manually going through all folders and deleting files. Nothing works. There is always something.

Also, when I tried to run free virus scan, downloading ActiveX components necessary for the scan never gets finished. It basically sit there "downloading" forever". I checked all settings necessary for ActiveX download and run, and also for scripting, they are OK.

One more thing: VT throws this:
An unhandled exception "ActiveX component can't create object : "McContentManager.McContentTransfer") occured in MVTApp.exe[368]

Could anybody help?
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6 Replies
Peacekeeper
Level 20

RE: Virtual Technician problems

Try downloading the MVT file and running it rather than choosing repair.

There had been some 7 components missing issues but 17 is a bit rich.

While waiting for some more experienced in mvt try the below scanners
SuperAntiSpyware
Now Vista x86 Compatible!
http://www.superantispyware.com/supe...freevspro.html
Support Forum: http://forums.superantispyware.com/

Malwarebytes Anti-Malware
Compatible with Windows 2000, XP and Vista
Download the free version here: http://www.malwarebytes.org/mbam.php
Support Forum: http://www.malwarebytes.org/forums/

Also
Run these scanners as well. U may need to do it in safe mode.
ESET Online Scanner
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Peacekeeper
Level 20

RE: Virtual Technician problems

After the above try to fix Internet explorer by running below suggestion

to attempt a fix please try to download this application unzip it and then extract the contents and run the iefix file and select fix( ignore any errors) .

A reinstall of IE could help as well
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bilan
Level 7

RE: Virtual Technician problems

Thanks, Tony for your response!
Try downloading the MVT file and running it rather than choosing repair.
What exactly do you mean by that?
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Peacekeeper
Level 20

RE: Virtual Technician problems

When you click on next after selecting MVT say in my signature you have the option to run or save. Select save this allows you to run it at a time of you choosing after you clean out any old bits of it.

Probably not much help so choose run after you save it and remove to clean up the former install. Then rerun it (after a reboot) and reinstall.

The saving idea probably not worth worrying about so go to the remove option first. I ran it 3 times and no issue so issue could be your IE setup is corrupted or a virus.
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bilan
Level 7

RE: Virtual Technician problems

VT finds no products currently installed and asks me if i'd like to install some. I answer "Yes".
VT finds some problems : DNS cache, temp internet files, etc. and asks if i want VT to fix them for me. I answer "YES" again. It fixes all of them but temp internet files.
Here is Diagnostic details
Health Check Details
Registry OK
Expected Registry Key Present
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Expected Registry Value Present
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings SecureProtocols
Expected Registry Key Present
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
Expected Registry Value Present
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main Disable Script De******

File 2 file(s) incorrect
Excluded File(s) Present
C:\Documents and Settings\Administrator.SLONUMBER.001\Cookies\*McAfee*.*
Excluded File(s) or Folder(s) Present
C:\DOCUME~1\ADMINI~1.001\LOCALS~1\Temp\\*
Expected Disk Space Available 100.00 MB in
C:

Process OK
Service OK
COM OK
Expected COM Component Present
VB Script Language {B54F3741-5B07-11cf-A4B0-00AA004A55E8} C:\WINNT\system32\vbscript.dll
Expected COM Component Server Type Correct
VB Script Language {B54F3741-5B07-11cf-A4B0-00AA004A55E8} C:\WINNT\system32\vbscript.dll
Expected COM Component File Present
VB Script Language {B54F3741-5B07-11cf-A4B0-00AA004A55E8} c:\winnt\system32\vbscript.dll
Expected COM Component Present
JScript Language {f414c260-6ac0-11cf-b6d1-00aa00bbbb58} C:\WINNT\system32\jscript.dll
Expected COM Component Server Type Correct
JScript Language {f414c260-6ac0-11cf-b6d1-00aa00bbbb58} C:\WINNT\system32\jscript.dll
Expected COM Component File Present
JScript Language {f414c260-6ac0-11cf-b6d1-00aa00bbbb58} c:\winnt\system32\jscript.dll

Top Issues OK
SYSTEM 2 System's information incorrect
Clear DNS resolver cache

Temporary internet files need to be deleted

Processor meets minimum system requirement

RAM meets the minimum system requirement

Successfully connected to us.mcafee.com

Successfully downloaded file http://download.mcafee.com/products/mvt/mvt/xmlfiles/connectivity
_test.txt


So it looks like until these problems are fixed, VT cannot download fresh files.
Maybe there is another way to get them?
Bottom line: I paid Mcafee $120 for two year subsciption in march of 2009.
All i get is this mess. Their customer service is a nightmare. They do not give you any kind of media, only download. Now that VT deleted everything, how do i get fresh set of files? With or without this VT.


I ran SuperAntiSpyware, did not find anything.
If anybody can help, please do so!
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Peacekeeper
Level 20

RE: Virtual Technician problems

You do have an account with mcafee ie can you access it? MVT may have messed up your install but your account with its download will be fine.

If so try uninstalling mcafee via the method and removal tool described and linked to in my signature.

Then delete any folder named mcafee in program files folder or program data folder (if u have it)

Reboot then reinstall mcafee programs of your choice. Choice custom install to not install particular programs ie privacy service.

If you do not have an account you need to contact customer service in your country and get it activated.
http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1
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