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Level 7

Virtual Technician Findings

I reinstalled Virus Scan and 3 issues:

1. Registry: %MVT-ENGINE%\mscan32.dll not found in registry

2. Process:  Expected process not running: c:\program files\mcafee\virusscan\McShield.exe

3. Service: Service State Incorrect: c:\program files\mcafee\virusscan\McShield.exe

I would appreciate any help/guidance.

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1 Reply
Level 16

Re: Virtual Technician Findings

Hi metrob,

Could you please let us know the following details;

If you are using the consumer version please let us know the following details ;

What is the operating system of the computer ?
How is your computer connected to internet ? (dsl/wireless/cable)
Do you have any other security software installed in the computer ?
What does the security center interface report - Am I protected YES or Your computer is secure (if  possible please attach a screen shot of your security center)


Dinesh K

McAfe Online Community Moderator

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