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kendang
Level 7

Very slow loading (more than 5 mins) and freezing - software conflicts

I am a R&D manager of a software company. I have the exact same problem and experience as in post http://community.mcafee.com/message/124719#124719

I also did some chats with a CS from mcafee. After remote login help and a couple of reboot. I feel I wasted almost 1 hour compared with his 15 mins.

The only difference is that his problem is finally fixed by recent upgrade, but mine is still there.

So I just wonder if the solution is a general one, or what else I  can do to make my application running well in our customer's computer which mostly has mcafee total protection 2010 installed.

I am really appreciated if anyone can help me or reply.

Ken

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3 Replies
k3tg
Level 14

Re: Very slow loading (more than 5 mins) and freezing - software conflicts

Did they suggest to uninstall software via Add/Remove programs and reboot, run the MCPR removal tool and reboot, then login to your McAfee account and download the software again? If so then try to contact Chat again and ask that your issue be escalated to a higher tier of support. Sometimes the first level of support may not get a customer the desired results as they may not be aware of certain issues.

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Opus
Level 7

Re: Very slow loading (more than 5 mins) and freezing - software conflicts

Tom, I share Ken's problem. I currently run spyware doctor& Microsoft  Security. I jsut reloaded McAfee onthe advice of a software specialist. thsi spring, when I removed McAfee Viruscan, my system speeded up .

How de we determine which software causes conflicts with McAfee?

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k3tg
Level 14

Re: Very slow loading (more than 5 mins) and freezing - software conflicts

I will have to try and do some research on Microsoft Security Essentials but my thought is if it already contains an antivirus then it will conflict with McAfee as you should only run one antivirus program.

on 9/4/10 10:33:32 AM EDT
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