Verizon FiOS, Unable to Download VirusScan, Error 12002
Hello, Using Win XP Pro, IE7 and Mozilla (same issue with both), and have tried everything I can think of. I have no issues downloading large files from other sites.
I am able to download and execute DMSetup.exe. I can download and install the firewall and McAfee Security Center just fine. I have tried a standard install, and also custom just selecting the VirusScan program.
I get to between 3-5Meg of the download of the (51Meg), then the Verizon modem hangs. I have to do a hard reset on the modem. All other internet access is lost when the modem hangs.
I have tried technical support via the chat three times. As a result, I have deleted all temp files, reset IE7, tried to download in safe mode with networking, all to no avail.
I have checked to make sure I have no accelerator programs running.
I also called technical support, but was left on hold for 52 min when transfered from customer support to technical support.
I would assume there is a setting on the Verizon FiOS modem that needs to be changed to get the download through, but I have no idea.
RE: Verizon FiOS, Unable to Download VirusScan, Error 12002
Maybe firewall permissions? Don't know what firewall you have but you might try setting it at a lower security state temporarily ... Since the McAfee agent uses IE as connection by default you might also try resetting IE (in advanced), use medium "internet zone" within IE.