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copcruisers
Level 7

Verizon FiOS, Unable to Download VirusScan, Error 12002

Hello,
Using Win XP Pro, IE7 and Mozilla (same issue with both), and have tried everything I can think of. I have no issues downloading large files from other sites.

I am able to download and execute DMSetup.exe. I can download and install the firewall and McAfee Security Center just fine. I have tried a standard install, and also custom just selecting the VirusScan program.

I get to between 3-5Meg of the download of the (51Meg), then the Verizon modem hangs. I have to do a hard reset on the modem. All other internet access is lost when the modem hangs.

I have tried technical support via the chat three times. As a result, I have deleted all temp files, reset IE7, tried to download in safe mode with networking, all to no avail.

I have checked to make sure I have no accelerator programs running.

I also called technical support, but was left on hold for 52 min when transfered from customer support to technical support.

I would assume there is a setting on the Verizon FiOS modem that needs to be changed to get the download through, but I have no idea.

Anyone have an idea for me to try?

Ken
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2 Replies
Borelli
Level 7

RE: Verizon FiOS, Unable to Download VirusScan, Error 12002

Maybe firewall permissions? Don't know what firewall you have but you might try setting it at a lower security state temporarily ... Since the McAfee agent uses IE as connection by default you might also try resetting IE (in advanced), use medium "internet zone" within IE.
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copcruisers
Level 7

RE: Verizon FiOS, Unable to Download VirusScan, Error 12002

Thanks. I had tried that, turned off the firewall of the modem. Its really wierd. For some reason it locks up the modem itself. McAfee gave up, so I paid for a disk to be mailed to me.

Ken
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