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VSOs undefined

Just downloaded the annual update of McAfee as a Sky customer.

When I have come to run a virus scan, a list appears with [__VSOs undefined written 5 times (3 that are hyperlinked).

Following this, a pop-up appears reading: "Couldn't load script:misp://CSmiley TonguerogramFiles\McAfee\VirusScan\VSJsRes.dll:Smiley FrustratedcanWorkflow.js"

Have ran McAfee Virtual Technician but this has not worked.

Any ideas?


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1 Reply
Level 16

Re: VSOs undefined

Hi Kimberly,

Could you please provide us with some more information on the same;

What is the operating system of the computer ?
What is the browser that you use ? Internet explorer or Firefox (and their versions)

Let me know if you got a session id from McAfee virtual technician, if not please re-run the same and post your session id here.

Do you have any other security software , that came preinstalled with your computer ?

And finally, how old is the computer , check for availabnle windows updates and install them accordingly.


Dinesh K

McAfee Online Community Moderator

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