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Escana
Level 7

Update installation error

Firstly can I say I am not a techie person in the slightest but just looking for some simple help re a problem I have been having lately.

I keep getting messages on my laptop that McAfee cannot install updates yet my computer is secure.

I have tried manually updating, same problem.  Downloads updates but installation error.

I installed the virtual technician today and it came up with this but everything else was ok.   ( I have  windows 7.)  Thanks, Chris

DAT and Engine                   1 DAT / Engine update                        
                                DAT not Up-to-date                                
                            Expected :
                              Existing: 7381
                                Engine Up-to-date                                
                            Expected : 5500
                            Existing: 5500
                  Top Issues                                       OK                    
                            Top Issue:  Corrupt DAT issue
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14 Replies
k3tg
Level 14

Re: Update installation error

There may be an issue with the update server but I would recommend you uninstall and reinstall your software following the instructions http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331 and be sure to use the MCPR removal tool after uninstall.

Login to your online account and install your software

Let us know if this resolves your issue

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catdaddy
Level 20

Re: Update installation error

I would have to agree with Tom, as I was about to suggest the same thing. I noticed that your MVT log displayed (Dats). Is by chance your McAfee Product supplied by your ISP? For the latest Version 12.8xxx,updates differently by using "Engine Versions",opposed to Dats.

That seems more so in-line with the (11.6xxx) Version?
Wishing you the best of luck,

Regards,

Cliff
McAfee Volunteer
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Escana
Level 7

Re: Update installation error

Thank you.  No, my McAfee was purchased through an installation on my Acer desktop some years ago.  I extended it to 3 licences and use it on here too.  The desktop is fine btw.  Another thought is that I seem to have McAfee Security Scan as well which I may have installed in error.  Could they be competing?

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catdaddy
Level 20

Re: Update installation error

if you are talking about "McAfee Security Scan +" You can safely remove it from your "Programs/Features" As it is merely a Marketing Tool, with no protection capabilities what-so-ever. Sometimes one if not paying close attention,will Download/Install with Adobe Flash inadvertently. Simply in the future, uncheck the (Optional Offer) Don,t feel bad, I have even done so myself.

You said your McAfee Subscription came with your machine.

May I ask what your Affld: # is please?

Cliff
McAfee Volunteer
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Escana
Level 7

Re: Update installation error

May I ask what your Affld: # is please?

Sorry I am not with you?

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catdaddy
Level 20

Re: Update installation error

By Opening your McAfee UI/About/ and under your features you will have a Affld: #. If purchased from McAfee directly (Which is my case) it reads...Affld:0. The primary reason for my asking,is it seems you are still on a older Version.

Even the Current 12.8.957 Version is due in the near Future to Update/Upgrade.

I apologize if I was not clearer, in asking my question.

Message was edited by: catdaddy on 5/22/14 8:10:16 AM EDT
Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Update installation error

Please know that should I not reply back in due time. It is not intentional, instead is due to my most recent Cardiac Surgery. I find my energy levels to be sporatic, as I must try and get some more rest. I wish you the best of luck,in solving your issues.

I will be back later on, during the meantime you are in very capable hands, with the knowledgeable Moderators-Forum Tech. Should you require further assistance.

All the best,

Regards,

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: Update installation error

Escana, I trust this is Windows 7 SP1 and that you have IE11 installed?  This is important even if you never use IE because McAfee's interface depends on it.

I moved this to the VirusScan sub-section by the way as that's more apprropriate assuming it's the home product you have insdtalled.

Open SecurityCenter and click "About" for the details.

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Escana
Level 7

Re: Update installation error

Thankyou Cliff and good luck with your surgery.

To answer various points: I have internet explorer 11 though I rarely use it.  Yes, it is windows 7 sp 1.

I have looked on both my laptop and my desktop (Vista)   My affld is 540

I appear to have two different builds although I have a three licence product.

The build on the desktop is the 12. one that you mentioned but the build on the laptop is 11.6.511.  How can this be so?  .  I remember having trouble putting the product on my laptop and a very antiquated version totally different from the one on my desktop appearred.  I spent some time on the phone to tech support at that time and thought it had been resolved but it seems the product on my laptop is always behind then. 

The security centre on my laptop last updated 16/5/13.

Thank you all for your suggestions.  I will try to resolve it as you say, and if not I will call Tech support.  I will post back with results either way, but probably not til next week now.  Thanks again.

Message was edited by: Escana on 5/23/14 2:41:24 AM CDT

Message was edited by: Escana on 5/23/14 2:42:59 AM CDT

Message was edited by: Escana on 5/23/14 2:49:57 AM CDT
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