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Update/Installation problem due to "threat"

McAfee was unable to update (can't remember exact message) and said to reinstall it. When attempting to reinstall from the website, the following message came up...

"We're sorry, but we are unable to remove one or more threats from your PC. Please go to the McAfee Services and Support page for help with removal." For some reason or other I'm unable to do the online chat.

Please help as McAfee was always installed and was working fine until today with no problems with updates this week, and I'm unaware of any new sites or downloads performed lately and my computer is running fine otherwise so I'm unaware of any viruses, etc.

I already went through and deleted all McAfee files and it didn't help.
1 Reply

RE: Update/Installation problem due to "threat"

Please do a scan with the following programs:

Malwarebyte's Anti-Malware:
SuperAntiSpyware Free Edition:
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With the new McAfee Support Mobile App you’ll be able to update, close, and view service requests on your mobile device. The app will also notify you when one of our technical support engineers update a service request. Download the Android version from Google Play and the iOS version from the Apple App Store today!