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Update Error + Virus Scan Not Enabled

1. 2/7/09 morning when I logged on to my PC, a MacFee error message popped up
saying there's an error while updating, and asked me to reinstall Virus Scan. My
Virus Scan is Version 13.0 and was downloaded from MaCfee's website. How
do I re-download and re-install. Also, why would MaCfee have update error like this?

2. I'd been having problem with MaCfee not enabled on power up. I need to manually
turn it on. This happens only in the last 2-3 months or so. Previously I never had
this kind of problem. Smiley Surprised

Thanks,
Raymond
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1 Reply
exbrit
Level 21

RE: Update Error + Virus Scan Not Enabled

First check for spyware using the free version of this tool: http://www.superantispyware.com/superantispywarefreevspro.html

Enable Windows Firewall for the following excercise:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
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