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Re: Unable to use Windows after updating the DAT file

To send a PM click on Somer's name and her profile will open On right side is option to send a PM.

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Message 312 of 317

Re: Unable to use Windows after updating the DAT file

Thank you!

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Message 313 of 317

Re: Unable to use Windows after updating the DAT file

I am still waiting to hear from someone about my issues.  I have received new errors now.  I got two svchost.exe error about 0x006a3772 reference memory at 0x008019b0.  The memory could not be read.  I also got a message 0x006a193e reference error at 0x006c7e0c.  The memory could not be written.  I would really appreciate some help with this.  I have been waiting since Monday to get this resolved.

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Message 314 of 317

Re: Unable to use Windows after updating the DAT file

Marya,

   I have given your information to our technical guys, and they told me they will be looking into it and contacting you. Please give them a little time, as they have a queue they must also service at the same time as helping out with the community customers.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Message 315 of 317

Re: Unable to use Windows after updating the DAT file

When they called yesterday, I was not home at the time.  I am home all day today.  I was online chatting with tech support this morning.  They said my issue has been escalated to tier 2.  They said someone would call me within 24 hours.  I really do not have much faith in your support team.  I am getting very impatient waiting to get this resolved.  I need my computer for work.  I have been working on this since Monday.

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Message 316 of 317

Re: Unable to use Windows after updating the DAT file

Thanks to Dinesh I was finally able to have my issue resolved.  He said it was not the .dat file, but that I had got a critical virus.  (SysInternal Antivirus)  Dinesh was able to remove the threat and clean my computer of all problems.  He was very helpful.  I only wish I could have talked to him earlier in the week.  So far all is well.  Thank you, Dinesh!!

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Message 317 of 317

Re: Unable to use Windows after updating the DAT file

I don't understand why "jkraemer" didn't get his two years for free.

Over here the compensation was promised and correctly executed.

Mc Afee extended my protection into 2012.

Greetz

K2

Message was edited by: Koala2 on 11/21/10 5:28:32 PM CST
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