I am still waiting to hear from someone about my issues. I have received new errors now. I got two svchost.exe error about 0x006a3772 reference memory at 0x008019b0. The memory could not be read. I also got a message 0x006a193e reference error at 0x006c7e0c. The memory could not be written. I would really appreciate some help with this. I have been waiting since Monday to get this resolved.
I have given your information to our technical guys, and they told me they will be looking into it and contacting you. Please give them a little time, as they have a queue they must also service at the same time as helping out with the community customers.
When they called yesterday, I was not home at the time. I am home all day today. I was online chatting with tech support this morning. They said my issue has been escalated to tier 2. They said someone would call me within 24 hours. I really do not have much faith in your support team. I am getting very impatient waiting to get this resolved. I need my computer for work. I have been working on this since Monday.
Thanks to Dinesh I was finally able to have my issue resolved. He said it was not the .dat file, but that I had got a critical virus. (SysInternal Antivirus) Dinesh was able to remove the threat and clean my computer of all problems. He was very helpful. I only wish I could have talked to him earlier in the week. So far all is well. Thank you, Dinesh!!
I don't understand why "jkraemer" didn't get his two years for free.
Over here the compensation was promised and correctly executed.
Mc Afee extended my protection into 2012.
K2Message was edited by: Koala2 on 11/21/10 5:28:32 PM CST