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Message 111 of 317

Re: Unable to use Windows after updating the DAT file

SPyron wrote:

Gina,

   Ok, we need to do a search. From safe mode, inside the command prompt, type this:

dir svchost.exe /s /b

The search can take up to a few minutes to complete, depending on the number of files on your computer.

Example output:
C:\Program Files\CheckPoint\ZAForceField\Heuristics\svchost.exe
C:\WINDOWS\$NtServicePackUninstall$\svchost.exe
C:\WINDOWS\ServicePackFiles\i386\svchost.exe

So once you find one (the C:\WINDOWS\$NtServicePackUninstall$\svchost.exe is a good example), you're going to copy it to system32. It'll look like this:

COPY c:\windows\DIRECTORY\svchost.exe %systemroot%\system32

(So to give you an example, COPY C:\WINDOWS\$NtServicePackUninstall$\svchost.exe %systemroot%\system32)

Give that a try and let me know please?


That is a bad example - you shouldn't recommend the use of the svchost.exe file from the C:\WINDOWS\$NtServicePackUninstall$ folder.  This will just create more potential problem in the future. In short, by doing this you will create a mismatch of the versions.  The $NtServicePackUninstall folder contains files that existed prior to the install of a Service Pack.

Kim

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Message 112 of 317

Re: Unable to use Windows after updating the DAT file

Yeah, the problem is though, if no other copy of svchost exists, and there isn't a windows CD, we have nothing to get her up and running enough to continue working. I'll look into this more. Thanks for the feedback!

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Message 113 of 317

Re: Unable to use Windows after updating the DAT file

Do I need to change the directory because when I type in the dir svchost.exe /s /b it says file not found but it is pulling from my documents and settings.

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Message 114 of 317

Re: Unable to use Windows after updating the DAT file

Gina,

You indeed need to go to the root of the drive first.

Command you need to type for that is: cd\

Mark

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Message 115 of 317

Re: Unable to use Windows after updating the DAT file

Ack, thanks Mark! Sometimes the fingers go flying faster than my brain I guess.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Message 116 of 317

Re: Unable to use Windows after updating the DAT file

Ok, I edited the file premission and change the owner of the file to Administrator.

Nothing change, still having the same issue.

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Re: Unable to use Windows after updating the DAT file

thats my problem it keeps saying it aint something or another

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Message 118 of 317

Re: Unable to use Windows after updating the DAT file

Sorry, can you clarify? I don't understand.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Re: Unable to use Windows after updating the DAT file

Hello Somer

I went to http://service.mcafee.com/FAQDocument.aspx?id=TS100969&cid=77152 on an unaffected laptop and downloaded the automatic .exe file.

Opened my damaged laptop in safe mode (as myself and not as administrator.)

Popped in my usb stick went to it, double clicked it and off it went.

Now all appears well and back to normal though I've yet to test it all fully.

Thanks for this solution.

cheers

mick smith

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Re: Unable to use Windows after updating the DAT file

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