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Level 7
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Message 121 of 317

Re: Unable to use Windows after updating the DAT file

And how do we contact "Chat" ???

K2

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Re: Unable to use Windows after updating the DAT file

See Technical Support under Useful Links at the top of this page.

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Re: Unable to use Windows after updating the DAT file

Hi Peacekeeper,

Having just had a chat, all I was offered was a 6 months  extension, apologies and

a ring back to discuss further because I wasnt happy.

Hope others have more luck.

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Level 12
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Message 124 of 317

Re: Unable to use Windows after updating the DAT file

daydreamer, please private message me your contact details. I'll check into this.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Re: Unable to use Windows after updating the DAT file

Hi Somer thanks for your reply, have sent what I hope are correct details.

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Message 126 of 317

Re: Unable to use Windows after updating the DAT file

Thanks! I've already sent a message to our customer service team.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Level 10
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Message 127 of 317

Re: Unable to use Windows after updating the DAT file

Peacekeeper wrote:

Remember to contact Chat and request a 2 year free extension to your subscription You are entitled to it if you have had this issue.


Hi Tony I got my 2 year extension by calling 1-866-622-3911here in the U.S.. My 2 year extension will be added iwithin next 30 days. I would not go to chat!! I had no problems on customer service phone line. Just gave her my phone number and email address and she verified my subscription and that was very easy and she was very polite.

Jerry

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Re: Unable to use Windows after updating the DAT file

emmmmmm well ... I accepted a year,  I feel rather foolish now.  Particularly as the repair at PC World cost me £70.

I would have thought McA knew who received the duff download, therefore they know who should be compensated,  I think I just felt so happy that I'd not lost April's photo folder, which was the only thing not backed up.

But I have to say,  I have received many emails now, with direct personal offer of help.  As I did not repair the machine myself I'm holding on for the moment just in case, since PC World (repairers) had problems with the copy and paste issue, which is working, after being checked in the i.e. ..... which as they said seemed strange.

I suppose I'm hanging around,  to keep my finger on the pulse .... don't want to be caught again.  But I would never have connected the DAT with the windows failure.

Regards to everyone, especially those trying to help.

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Re: Unable to use Windows after updating the DAT file

Many thanks Somer,  I am receiving communications from McA direct to my account email address and I can see you \ we are all in a developing situation.   I am very impressed with the direct communications for offers of help and I'm sure provided we all know which direction to go in,  this situation will be resolved and people will have restored faith in McA products.

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Re: Unable to use Windows after updating the DAT file

hello nSomer.

Hope you're we"ll and thanks again for the help.

I'm having difficulty getting through by 'phone to the UK or French mcAfee helplines or the 'chat' ssytem.

Can I lodge my request for two years of free service via this community. I'd hate to get lost in the confusion...?

thanks

mick

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