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Level 7

Unable to submit false positive via Email


It seems that Mcafee antivirus plus detects our application's setup file as a threat ("potentially dangarous download").

scanning the file using mcafee's "GetSusp" tool shows the file to be clean.

I'm unable to submit files via email, since our company is using gmail and their policies prohibit sending executables.

is there any other methods i can submit false positives or contact support directly?



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Level 20

Re: Unable to submit false positive via Email

I assume zipping the exe does not bypass this ?  Try emailing it from another PC using another email client.

Failing that and I prefer not to have to do this I can submit it. I also can get a tech to contact you but maybe you ftping the file will be blocked as well? The different email client is the way to go I feel.

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