cancel
Showing results for 
Search instead for 
Did you mean: 
JoshLind
Level 7

Try to run Manual Scan...new window won't open

Everytime I try to run a manual virsu scan with McAfee, it tells me the program will open in a new window, but no new window opens.  Scheduled scans work fine, but I can't seem to figure out how to fix this

I am running Windows XP SP3

I am using

Security Center

Version 9.15

Build 9.15.160

Last updates 11/18/09

Virus Scan

Version 13.15

Build 13.15.113

Last Update 2/5/10

THoughts?

0 Kudos
1 Reply
Dinz
Level 16

Re: Try to run Manual Scan...new window won't open

Hi Josh,

Some issues require the Microsoft scripting .dll files to be re-registered. Registering these DLLs can overwrite the changes required by the McAfee script scanning module. If you re-register the Microsoft scripting DLLs, you must then re-register the McAfee script scanning DLL to enable the functionality.

Please run the following scripts and try to click scan in security center

  1. Check and delete if you find any other security software in add/remove programs or C:/programs files & common files
  2. Click Start, Run, type cmd, and click OK.
  3. At the command prompt, type each command below, then press ENTER after each one:

    regsvr32 scrrun.dll
    regsvr32 jscript.dll
    regsvr32 vbscript.dll
     

note: Moving thread to virus scan 13- 2009

Regards,

Dinesh K

Message was edited by: Dinz on 2/8/10 1:57:21 PM GMT-06:00
0 Kudos