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Total Protection: Full Scan Freezez @ 42%

New Here, but really need help.


I run a full scan, and on item 79711 the scan freezes. I can not get the full path of the file but it looks something like this:

C:\Windows\... \divasx.inf_da624dab\lte_protm.am

My software is up to date.  Can anyone Help?

I am also running Windows Vista - Home Premium

Message was edited by: Ex_Brit on 17/11/10 7:02:09 CST AM
4 Replies
Aldrin
Level 12
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Message 2 of 5

Re: Total Protection: Full Scan Freezez @ 42%

Is it possible for you to get us the complete path of this file, also check whether you use (or) recognize the program name of the folder in which this file is located?

Re: Total Protection: Full Scan Freezez @ 42%

Took me a while to find it, and here is the file path:

C:\Windows\System32\DriverStore\FileRepository\divasx.inf_da624dab\te_protm.am

I tried to scan just this file, and same thing. . . freezes

Thanks for any help.

Message was edited by: kfpanda on 11/17/10 12:01:18 PM CST
Aldrin
Level 12
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Message 4 of 5

Re: Total Protection: Full Scan Freezez @ 42%

Try this out - Right click on the file (te_protm.am), select Send to> Compressed (zipped) folder. Once it's done delete the old file which is not compressed. Perform a scan again and let us know the status

Re: Total Protection: Full Scan Freezez @ 42%

Aldrin,

I tried as you suggested.  Windows froze up in the process.  I also tried to scan using Windows Deffender, freezes up on same file.  I scaned using Malwarebytes, and I am able to run a full scan.  I'm sure it is not a threat, but would like to be able to run a full scan using McAfee.

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