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erugifog
Level 7

Total Protection 2010 turns itself off automatically

I am running Total Protection 2010 on a system with Windows 7.  It had been performing fine for a week or so and then it suddenly started turning itself automatically.  When I try to turn it back on, it only stays on for about two seconds before turning itself off again.  I uninstalled it and reinstalled it, but I'm having the same problem.  How do I get it to stay on?  I ran MVT and my session ID is 24524166.  Thanks.

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YOGA*
Level 9

Re: Total Protection 2010 turns itself off automatically

Hi,

I checked your session ID , however let me know the following

Check the date and time, if it is not correct, correct it and restart the computer

What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )

Do you see any update running in the right bottom corner, like an animated icon red color with an arrow spinning in it ?

When you open mcafee, on the top right corner it will say navigation, when you click on it to the right you can see about

when you click on about, under virus scan version, it will show the DAT version. Let me know that ?

Also, if you find any of the following programs in Programs and Features (START->ControlPanel->Programs and Features),

uninstall and restart the computer.

Adware SE Personal

Anti Trojan Elite

Avira AntiVir Personal - Free Antivirus

Avira AntiVir Premium

AOL Active Virus Shield

Avast! Professional Edition

Avast! Home Edition

AVG Anti-Virus

AVG Anti-Virus Free

Kaspersky AVZ (Russian)

BitDefender

BitDefender Free Edition

BluePoint Security

BullGuard

Clam AntiVirus

CA Anti-Virus

ClamWin

Comodo AntiVirus

Command Antivirus

CyberDefender Internet Security

Drive Sentry (antivirus & antispyware)

Dr. Web

Dr. Web CureIt

Exterminate It!

E-Set NOD32

eScan

Fortinet FortiClient End Point Security

F-Prot Antivirus

F-Secure

GFI Mail Security

G DATA Software

Kaspersky Anti-Virus

Malwarebytes' Anti-Malware

MAXsecure AntiVirus

Moon Secure Antivirus

NOD32

Norman ASA

Norman Virus Control (NVC)

Norton AntiVirus/Norton 360

Outpost Security Suite

Panda Antivirus

Panda Titanium Antivirus

Panda Cloud Antivirus

PC Tools AntiVirus

PC Tools AntiVirus Free Edition

PC-cillin

Proland - Protector Plus

Quick Heal Total Security

Rising Antivirus

Sandbox (computer security)

Sophos Anti-Virus

Spybot Search & Destroy

Symantec

Trend Micro

TrustPort PC Security

Trojan Remover

Untangle Gateway Platform Virus Blocker

Vba32Antivirus

VIPRE Antivirus + Antispyware (Sunbelt Software)

ViRobot Expert

VirusBuster

Windows Live OneCare

Webroot Spy Sweeper

ZoneAlarm Antivirus

Getback to us with the above information, we are waiting to fix your issue.

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erugifog
Level 7

Re: Total Protection 2010 turns itself off automatically

Thanks for your help.  To answer your questions:

My computer's date and time are correct.

I've got a cable connection.

I don't see any update running in the corner.

DAT version is 5907.0000.

I'm not running any of the programs in that list.

Thanks again.

Message was edited by: erugifog on 3/2/10 4:07:29 PM CST

on 3/2/10 4:07:46 PM CST
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