I am running Total Protection 2010 on a system with Windows 7. It had been performing fine for a week or so and then it suddenly started turning itself automatically. When I try to turn it back on, it only stays on for about two seconds before turning itself off again. I uninstalled it and reinstalled it, but I'm having the same problem. How do I get it to stay on? I ran MVT and my session ID is 24524166. Thanks.
I checked your session ID , however let me know the following
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Do you see any update running in the right bottom corner, like an animated icon red color with an arrow spinning in it ?
When you open mcafee, on the top right corner it will say navigation, when you click on it to the right you can see about
when you click on about, under virus scan version, it will show the DAT version. Let me know that ?
Also, if you find any of the following programs in Programs and Features (START->ControlPanel->Programs and Features),
uninstall and restart the computer.
Adware SE Personal
Anti Trojan Elite
Avira AntiVir Personal - Free Antivirus
Avira AntiVir Premium
AOL Active Virus Shield
Avast! Professional Edition
Avast! Home Edition
AVG Anti-Virus Free
Kaspersky AVZ (Russian)
BitDefender Free Edition
CyberDefender Internet Security
Drive Sentry (antivirus & antispyware)
Dr. Web CureIt
Fortinet FortiClient End Point Security
GFI Mail Security
G DATA Software
Moon Secure Antivirus
Norman Virus Control (NVC)
Norton AntiVirus/Norton 360
Outpost Security Suite
Panda Titanium Antivirus
Panda Cloud Antivirus
PC Tools AntiVirus
PC Tools AntiVirus Free Edition
Proland - Protector Plus
Quick Heal Total Security
Sandbox (computer security)
Spybot Search & Destroy
TrustPort PC Security
Untangle Gateway Platform Virus Blocker
VIPRE Antivirus + Antispyware (Sunbelt Software)
Windows Live OneCare
Webroot Spy Sweeper
Getback to us with the above information, we are waiting to fix your issue.
Thanks for your help. To answer your questions:
My computer's date and time are correct.
I've got a cable connection.
I don't see any update running in the corner.
DAT version is 5907.0000.
I'm not running any of the programs in that list.
Message was edited by: erugifog on 3/2/10 4:07:29 PM CSTon 3/2/10 4:07:46 PM CST