cancel
Showing results for 
Search instead for 
Did you mean: 
hd17184
Level 7

Thunderbird email hangs - On access scanning 25-50% CPU

Hi,

I use the IMAP client to manage my emails and a standard account for enhanced security on Windows 8.1.  The on-access scanning is killing performance on a very new PC which runs grerat when I remove McAfee.  I've been trying to synce 10 emails to a folder for 45 minutes over a very fast connection.  Is there a way I can get:

  • Access to suspend real-time scanning from a standard acccount? - add a password access??
  • Access to exclusions menu to remove the Thunderbird directory (I changed to an Admin account and this worked for a few days)

I'm not running the Thunderbird plug-in.

Thanks!

0 Kudos
3 Replies
Peacekeeper
Level 20

Re: Thunderbird email hangs - On access scanning 25-50% CPU

try disabling email attachment scanning in real time scanning settings.  I assume this is a consumer version of Mcafee or is it enterprise?

If it is consumer this issue is known and one needs to complain to support (after you confirm the workaroand) to get more support calls so McAfee will expedite a fix.

0 Kudos
hd17184
Level 7

Re: Thunderbird email hangs - On access scanning 25-50% CPU

Hi,

Thanks for your reply.  I tried that some time ago, berfore trying the exclusion.  It doesn't work.

I'm using the free Virusscan from Time-Warner.

Thanks,

Howard

Also, can you set the site to quit blocking password managers.  The insane rules are leading me to just reset the password everytime I login.  Its easier to reset than to write down.

0 Kudos
Peacekeeper
Level 20

Re: Thunderbird email hangs - On access scanning 25-50% CPU

re the site issue you need to contact the system admin  re the email if the workaround is not a fix and if a reinstall does not help (done as laid out  in my signature link) you need to call support

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-websitefeedback

I will point the admin here but things could change as the site is getting a new version of the forum software soon.

0 Kudos