I have a problem on my machine withis this bit of software. McAfee neither finds it nor cures it - their only suggestion is to pay additional costs over my yearly subscription to have it checked. As this is a problem which appears to exist on many peoples machines this is unreasonable. Any suggestions would be welcomed (I have tried the Technical Chat room - no use at all except to demand more money; Virtual Technician - no use neither finds it nor solves it; Full Scan - no use etc etc) Many thanks for any help you can give.
Solved! Go to Solution.
This is the standard MF response - I do think that somethings that brings your machine to a halt and is not anything I have put on or used should have been stopped by MF in the first place so all I am expecting is that I get what I thought I had paid for i.e. a protected machine. A rather dissapointed MF user (but sure for how much longer)
I believe this is the crash guard component from Symantec - so you might get better help from them? It does not sound like a malware problem, but just a flakey software issue.
Do you have any details of the actual problem you can share with us? Screen shots, error messages etc, even the md5 of the file in question or the actual file name?Message was edited by: SafeBoot on 3/26/13 11:17:53 AM EDT
to find the version if Outlook does not start, right click the link to it on your desktop or in the start menu, select properties.
pick shortcut, then choose "Open File Location"
Then right click the outlook.exe file displayed, again select properties
Now go to the details page and tell us the product version.
I'll leave you with Nehal now - I hope he can help you fix Symantic's issueMessage was edited by: SafeBoot on 3/26/13 12:26:54 PM EDT
On my system it's in "C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE" - maybe you can find it in a similar location and tell us the version number?