Virusscan: 13.1 Build: 13.1.115 AffId: 373-5 Lang: en-gb Language Pack: 13.1.118 Last update: 26-11-2008 DAT-version: 5420.0000 DAT creation date: 31-10-2008 Engine version: 5300.2777
I downloaded a new version of the McAfee software from the website of my internetprovider Xs4all (a Dutch provider), and installed the software on November 26th. I installed it on my 2 computers, one with Windows 2000 SP4 and one with Windows XP Home edition SP3. I’ve got no other protection installed just McAfee stuff (Security center 9.1, Personal Firewall 10.1).
When I manually update, the software tells me it’s up to date, but when I look in the Security Center it says I’m not protected because my signaturefiles are older than 8 days. I had no problems with the old version of the McAfee software I had installed previously on my computers.
I’ve tried deinstalling the new software and then install it again, but then just the date from the last update changes to the date of today, the Dat-version stays the same.
I’ve tried to detect the problem with the McAfee Virtual Technician, but it tells me it can’t find any McAfee programs on both my computers. Isn’t that strange?!
I’ve got the feeling my internetprovider Xs4all who gave me the software did something weird to it. Especially since Alex314 has got a Dutch-version of the McAfee software, so he lives in the Netherlands too. I suspect he has the same internetprovider. I sent Xs4all an e-mail, but I didn’t receive an answer yet.
This document is about the problems caused by using a proxy-server, but I am not using a proxy server. I am connected to the internet via an adsl-modem also provided by Xs4all.
Should I go back to the previous version to be on the safe side?
I have contemplated that too, but the software Xs4all provides only gives you a license for a year, after that year you have to download the new software from the Xs4all-website to get a new license. If I would install the older version, my license runs out on december 13th, after that I am not getting any updates from McAfee anymore. So that's not an option for me.
I am still waiting for an answer from Xs4all. If I hear from them I'll let you know. The problem is their helpdesk doesn't support the McAfee-products they give to their clients, so it could well be that they are just going to tell me I should contact McAfee.
I have used the 'Technical Support Chat' option Ex_Brit suggested using. After having to download some kind of software I only had the option to 'chat'. Choosing NL as my language I could type my problem in a box along with some contact data. I received an e-mail telling me that a 'service request' had been opened. Also, somewhat later there was a response on the chat bit telling me that every technician was busy and could I try later again.
Do you have any experience with this type of 'chat' and does it usually have this 'dual' character?
I've never used out chat but I believe it works like most clients. You type in and wait for an answer. Maybe there was a glitch, I would try it again. If they said a service request was opened then there must have been something done. You have to convince your ISP that it's their problem and for them to follow up.
Ex_Brit: sorry, my last post was directed to yhjeh!
I understand you never used your own chat. I was confused by the dual character of the thing: an e-mail as answer to my written request for support, as well as a message in the still open chat window telling me to try later again...