cancel
Showing results for 
Search instead for 
Did you mean: 
bep1952
Level 7

Shut down during virus scan

I have a Toshiba Satellite P105-S6064; Windows XP Service Pack 3. McAfee Security Suite 9.0; Virus Scan 13.0; Firewall 10.0.

My last complete scan was Jan. 28. Since then, I got the vIrtumonde, or vundo trojan. I believe I have cured that problem, spending a whole day doing research and using various programs and removal tools. A quick scan from any of the malware programs I have doesn't find anything.

I cannot complete an entire virus scan. The computer will shut itself down.

I had noticed this problem earlier, when I attributed it to overheating, or to using too much resources (trying to create a DVD in Intervideo WinDVD).

However, now I can't complete a McAfee scan. I don't know what file it stops on.

I'm doing chkdsk /r to see if any anomolies are returned. But I think I need some expert advice!

Thanks!
0 Kudos
10 Replies
BalaSGS
Level 7

RE: Shut down during virus scan

Hi,

Please clarify/try the below:

1. What is the operating system that you use?
2. Is it happening during a scheduled scan or a manual scan?
3. Try a DOS scan, check and see whether you are able to complete it

Windows XP:
http://service.mcafee.com/faqdocument.aspx?id=TS100054&lang=en_US&prior_tid=2&AnswerID=16777217&turl...

Windows Vista:
http://service.mcafee.com/faqdocument.aspx?id=TS100288&lang=en_US&prior_tid=2&AnswerID=16777216&turl...
0 Kudos
exbrit
Level 21

RE: Shut down during virus scan

VirusScan tends to be a bit of a hog, it's the nature of the beast I'm afraid.

You could check if it's set to use minimal resources as in the attached thumbnail.

(Reached via double-clicking the taskbar icon to open Security Center, then clicking Advanced Options (bottom left), then Configure (left), then Computer & Files (top left), then Advanced (right), then Custom Scan at the left).
That would mean doing a manual scan in future rather than an automatic one, but it may help.

Meanwhile make sure that your system is actually free of infection by running Hijackthis, don't let it fiz anything however, instead post its log on one of the following forums for expert advice.

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

CASTLECOPS FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH SUPPORT GUY FORUM

WHAT THE TECH FORUM (Formerly Tom Coyote)

Be sure to read all the sticky announcements/instructions at the top of each malware forum!
0 Kudos
bep1952
Level 7

Thank you, I'll try these suggestions.

Windows XP, Service Pack 3.

My chkdsk /r finished with no problems.

I'll try the scanning from DOS. Thanks for these instructions, I was wondering how to do this.

If I still have problems, I will post a Hijack This log.

I'm starting to think I may have a dust/fan/heatsink problem.

I really appreciate your help! You rock!

wink
0 Kudos
BalaSGS
Level 7

RE: Thank you, I'll try these suggestions.

Thanks and glad to help you out feel free to contact us again at anytime should you have any further questions or concerns regarding your McAfee software by going to http://service.mcafee.com/, click on the “Go to Technical Support” link .
0 Kudos
bep1952
Level 7

Scanned in DOS

Well, sort of good news and sort of bad news.

I followed the directions for scanning in DOS; I started the scan about noon, and at 5 p.m. it was still running. I was busy with a few tasks, and when I looked at the computer about 5:06, it had shut off.

The report.txt file was huge, with every line ending in ...is OK. However, at the end it had no summary, so I'm supposing it just shut itself down without finishing.

I have this laptop sitting up on a cooling rack (the kind you cool cookies on) so it gets air circulation. Is my next stop the repair shop? :confused:

Thanks for your help!
0 Kudos
bep1952
Level 7

Made some progress.

I went over to the Tech Guys Forum, and they helped me root out an item that was a remainder from vundo. I used Hijackthis and Combofix, and was very happy with the help I received.

However, after all that I attempted a McAfee scan. It got to about 80% and the computer shut down.

This computer can run all evening until I shut it down, but I'm still mystified as to why McAfee can't complete. Do I need a different security system, or does McAfee have any ideas about this problem?

I'm going to buy a chill pad and see if that helps.

Thanks, guys, for pointing me over to Techguys. You're all very helpful and I really appreciate it.

Still mystified, :confused:
0 Kudos
exbrit
Level 21

RE: Made some progress.

You could ask Technical Support to analyse its logs, they will tell you where they are.
Link in my signature.

Two things that can cause VirusScan to trip up are a corrupted file that it can't unpack properly, and disk read errors.
But you've already checked for those.
0 Kudos
Riddlez
Level 7

RE: Made some progress.



I suspect it's caused by an infection or a remainder of that. Singular or plural.
Vundo is nasty. It's conceivable that there are other undetected infections. You could try more scans by other software.

It's possible that the McAfee software has been corrupted. In that case, you can uninstall (use MCPR plus instructions), and reinstall.
It's also possible that your OS has been corrupted. While I can't preclude that it can be repaired, a full reformat followed by an installation of the OS plus the rest would be necessary.
0 Kudos

RE: Shut down during virus scan

I, too, have had the same problem. Last month I tried doing a full McAfee scan, and it shuts off! I've had problems with my computer shutting off suddenly in other instances, too. I haven't done a full computer scan in more than 30 days because of it. I might be taking my computer in to have it checked out. I have a Dell Inspiron 1525 with Windows Vista.
0 Kudos