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remmick
Level 7

Scottrade deal won't work

I am a Scottrade user who is trying to take advantage of the one-year free subscription. I have recognized the need for increased protection on my computer and, if impressed with the program, will continue using it.

However, it will not download for me. I click the link connecting me to McAfee off my Scottrade page, then I click the download link. When I do this through Firefox, the screen that pops up is blank and nothing happens. When I do this through Internet explorer, it says "Page cannot be displayed." Either way, I am eager in having the situation resolved so I can capitalize on this wonderful product.

I contacted the McAfee customer service line, both via chat and via phone call. It was a completely worthless effort. In both instances, they said, "Ask Scottrade about it." The people at Scottrade said, "This is their website, we have nothing to do with it."

Any help is greatly appreciated.
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7 Replies
bua_ako
Level 7

RE: Scottrade deal won't work

hi,

what's the version of your operating system?

what is the version of your IE?

do you have other antivirus softwares installed in the system?
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remmick
Level 7

RE: Scottrade deal won't work

Operating system: Windows XP

Firefox: 3.0.5

IE: 6.0

I have "Antispyware Bot" on my computer.
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bua_ako
Level 7

RE: Scottrade deal won't work

hi,

please try running these tools...

ieregfix
mcpreinstall - just click on the start button when you run the program

then try downloading mcafee again...
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remmick
Level 7

RE: Scottrade deal won't work

I have downloaded this program and tried again to get your software. It still won't download. It still gives me "Page will not display." Please help. This is getting discouraging. Thank you.
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exbrit
Level 21

RE: Scottrade deal won't work

There's a very old patch that may work, but I can't guarantee it.
Extract the attached zip file, right-click and select "Merge".
Reboot and retry.
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remmick
Level 7

RE: Scottrade deal won't work

That hasn't worked either. Any other advice? Thank you.
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BastiaanR
Level 7

RE: Scottrade deal won't work

Remmick, could you mail me:
(1) the link connecting me to McAfee off my Scottrade page, and
(2) the download link

Just so I can compare...

Also, the IP-adress shown when you visit http://www.whatismyip.com

And the IP-adress shown when you:
- click Start
- click Run
- type: CMD
- press Enter
- type: IPCONFIG
- press Enter

Also, do you have a PROXY enabled:
- click Start
- open Control Panel
- open Internet & Network Connections
- open Internet Options
- open the tab Connections
- click on the button Settings (LAN Settings)


My e-mail address is [EMAIL="bas.ruiter@wanadoo.nl"]bas.ruiter@wanadoo.nl

Thanks!
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