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Message 1 of 10

Scan not scanning

Hi

Normally I do a full scan on my PC every week. The problem is its not working now. It freezes at 1% (Rootkit Started).

mcafee.jpg

It stays like that for 20 minutes! How come its not scanning? Its all updated and the VT says its working fine.

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Message 2 of 10

Re: Scan not scanning

Anyone?

It seems to freeze on "Rootkit Started".

When I right click and scan "My Computer" everything is cool. But when I try to do a basic stand up scan then it freezes.

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Re: Scan not scanning

Sorry but most of us are just users like yourself.

It does tend to linger at times but your interface is the old version - are you totally up to date?

If you obtain the software through a 3rd party then the old interface may be all they have at the moment.

Can you please tell me what version of SecurityCenter you have by clicking About at the bottom right?

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Message 4 of 10

Re: Scan not scanning

I have the latest McAfee. It just updated yesterday and everything.

I have version 16.0 R7

My Security Center is 16.7

Build 16.7.126

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Re: Scan not scanning

Sorry I forgot I have LiveSafe and its GUI updated before the others.

Yes, you are OK.

This "getting stuck when scanning for rootkits" is an old re-occurring problem which is best dealt with by Technical Support.

I recommend phoning them via THIS link.  But first you might want to run the Virtual Technician to see if it finds and can fix the problem

https://mvt.mcafee.com/  (after stopping the scan).

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Message 6 of 10

Re: Scan not scanning

I have VT installed. I checked for errors and it said there were none.

mvt.jpg

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Re: Scan not scanning

Well then, unless a technician happens to spot this first I would call Technical Support, it's free of charge.

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Message 8 of 10

Re: Scan not scanning

Is there anyway I can talk to one online? I'm not much of a phone guy.

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Re: Scan not scanning

I'll page an old friend in Support (I used to be a Moderator here).

​ can you help this person please?

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Re: Scan not scanning

Hello Octopus

If you are still facing the issue with scan getting stuck at 1%, follow the steps in this KB article and let me know if it gets fixed. If not, I will help you proceed further.

Regards
Ragothaman

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