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greet
Level 7

Scan get stuck at 98% and dont continue

When I do a full or fast scan at always get stuck at 98 %.

The scanned item at that moment is always : Rootkit.

Is there somebody who know the solution for my problem, so I can complete a scan of my computer.

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8 Replies
catdaddy
Level 20

Re: Scan get stuck at 98% and dont continue

@ greet,

            This is a known issue and there is a workaround. Unfortunately I lost my Link to it during our (New) Community upgrade. Normally when this problems presents itself, it basically hangs and then progresses to finish the scan. Please know that it is not a (Rootkit) It simply is actually (Scanning for Rootkits).

              I am certain a Fellow Moderator will pick up this thread ,and assist you.

             Unfortunately, I have to apologise for being incapable of doing so at the present time. At least you are more aware of what actually is occurring.

                I found the Work Around...

VirusScan stops scanning at 98% or 99% complete

                  Please try the following, and post back your results

Edited; To add Work-Around

All the very Best,

Regards,

Catdaddy

Volunteer Moderator 1

Cliff
McAfee Volunteer
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k3tg
Level 14

Re: Scan get stuck at 98% and dont continue

This is a known issue and there is a workaround till the fix is implemented. See this from McAfee to workaround VirusScan stops scanning at 98% or 99% complete

Tom K3TG

k3tg
Level 14

Re: Scan get stuck at 98% and dont continue

Looks like Catdaddy responded to you as I was typing my reply.....In any event we are here to help

Tom K3TG

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catdaddy
Level 20

Re: Scan get stuck at 98% and dont continue

In any case, Thanks Tom

I forgot that I had saved it...

Cliff
McAfee Volunteer
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Moderator
Moderator

Re: Scan get stuck at 98% and dont continue

Hi

Please restart the computer before you start a Quick Scan to verify the Workaround.

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exbrit
Level 21

Re: Scan get stuck at 98% and dont continue

Moved to VirusScan as a better spot for this thread.

Toronto ▪ Canada

Volunteer Moderator - Consumer Products

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catdaddy
Level 20

Re: Scan get stuck at 98% and dont continue

I was going to mention it, however I figured you would notice it as well..

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: Scan get stuck at 98% and dont continue

No problem. 

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