1. Run MVT the virtual technician and see if it finds anything. It is found on the support page links in useful links tab above.
2. Maybe the installation was not complete and a uninstall reinstall is needed. If so follow
reboot and run
and reinstall from your account
3. You could have an infection so run getsusp/stinger and malwarebytes from here
Then if still an issue call support and see what they say.