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marty
Level 7

Scan Returns Me to Protection Screen

It is twelve months since this thread was started on not being able to start a manual scan and I have encountered the same issue.  The Scan option returns me to the Protection Status screen.   Also the Virtual Technician program will not install for me.  Four online chats/telephone conversations with McAfee have not resolved the manual scan problem.  I have successfully installed McAfee on three other machines (2 Vista machines, 1 XP) but not this particular XP machine.

I have gone through the routines of removing other anti-virus programs, Control Panel removal and special clean utilities from vendors.  I have also tried the IEFIX and scripting suggestions (these did more harm than good, as Internet Explorer began to crash afte running them).

Moved to your own thread as slightly different issue - Moderator

Message was edited by: Ex_Brit on 11/12/09 7:04:55 EST AM
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3 Replies
exbrit
Level 21

Re: Scan Returns Me to Protection Screen

Make sure that you systems are totally up to date and that IE is the latest version - IE8.  They should be Vista SP2 and XP SP3.  If they aren't up to that level yet there is help and advice here for Vista SP2: http://community.mcafee.com/message/6648#6648 and here for XP SP3: http://community.mcafee.com/message/6631#6631

Run this patch: http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat

I gave you your own thread as yours is a slightly different issue and always best to start a new thread.

If the problem continues please post exactly what operating system and service packs you are using and what McAfee products and version thereof.

Message was edited by: Ex_Brit on 11/12/09 8:02:45 EST AM
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fidlhead
Level 7

Re: Scan Returns Me to Protection Screen

I finally gave up and decided to live with the problem.  The weekly McAfee autoscan still worked.  The computer ultimately hung up and recovery was the only way out.  It was a lot of work to re-install XP and all my software, but McAfee works normally again.  Wish I could offer better news...

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exbrit
Level 21

Re: Scan Returns Me to Protection Screen

Well please note that the above patch is not the IEFIX one that was mentioned, this one is slightly different.   The OP could try that.

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