cancel
Showing results for 
Search instead for 
Did you mean: 
blackcloud
Level 7

Return of the return of the iTunes problem

Howdy, folks,

The iTunes problem is back this lovely May day. I accidentally opened iTunes just now and I received the license agreement box. This happened multiple times after I kept closing iTunes and re-opening it. After getting iTunes to open the proper library I turned off real-time scanning in McAfee. As before, that seems to have done the trick.

My virus scan is Version 16.8, Build 16.8.708, Engine Version 1894.0, all updated today, 5/19/2014. FYI, there is a new version of iTunes out, but I have not updated to it yet, so that is not what caused the problem. My iTunes was working fine yesterday, before I got the latest update for the anti-virus. Before this, I'd been fine for months. Whatever had been done to solve the problem had worked. But it's back now. I'll keep an eye on it. If anyone else starts experiencing it again, post your reports here.

Cheers.

0 Kudos
3 Replies
exbrit
Level 21

Re: Return of the return of the iTunes problem

Not happening here.   Occasionally iTunes will ask for account verification, often after an upgrade of software or if any parameters on the host machine have changed.

Did you accept the license agreement?   Once done it shouldn't change unless hardware changes are made or itunes upgrades as I said.

I suggest you contact Technical Support by phone or online chat.   It's free and linked under Useful Links at the top of the page..

0 Kudos
blackcloud
Level 7

Re: Return of the return of the iTunes problem

Nope, no changes to hardware or iTunes. Only change was the updated virus engine and definitions. I do accept the license terms, but it does that each time, since the iTunes preferences file is being deleted each time I close iTunes. I will contact tech support. That seems the most productive course of action.

Thanks.

0 Kudos
exbrit
Level 21

Re: Return of the return of the iTunes problem

Unless itunesprefs in in your quarantine folder it isn't McAfee that;s doing it, at least I very much doubt it.  Maybe something else?

Only Tech Support can really troubleshoot this sort of thing.

0 Kudos