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tapper
Level 7

Restore Quarantine files

I have a problem. McAfee moved a large number of photos that I had scanned as part of a DVD project I was creating under Adobe Photoshop and Adobe Premiere Elements and placed them in a Quarantine file. The file is C:\ProgramData\McAfee|virusScan\Quarantine. When they did this McAfee changed the fileextension from .jpg to .BUP. I can not figure out how to move these pictures back into my Pictures file in microsoft Vista.  Does anyone know how to get these photo file out of Quarantine?  HELP!!

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2 Replies
karthiks
Level 12

Re: Restore Quarantine files

Tapper,

Open McAfee Console

Go to Navigation (top right corner of the screen)

Open Quarantined and Trusted items

Open Quarantined Items / Quarantined potentially unwanted  programs

Restore your pictures

If you run a McAfee scan next time there are possibilities the files will be quarantined again.  So add these files in the exclusion list under Scanning settings and then run McAfee scan

Message was edited by: karthiks on 3/11/13 10:34:43 PM CDT
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karthiks
Level 12

Re: Restore Quarantine files

I got your PM. Could you please take a screen shot of the .BUP files present in the quarantine location and post it here

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