I just bought McAffee for my brand new PC. I have the latest software installed, and yet McAffee keeps prompting
"Real-Time scanning is off" The turn on button does not work.
Extremely poor documentation. No access to online or phone support.
How can McAffee be so irresponsible? It took my money immediately, yet it does not offer a working product neither a way to solve the problem, or a way to reach the company.
I have done everything correctly and yet my computer is exposed to viruses. This is criminal. A fraud.
I am totally frustrated by this experience.
I publicly request that someone from McAffee contact me to solve this problem.
See my account for email and/or phone number.
Professor Patrick Yanez
State University of New York (SUNY)
Today's date: November 18, 2010.
Sorry for the inconvenience caused , could you please let us know more details about the computer; so that we could help you fix your issue.
What is the operating system of the computer ?
How old is the computer ? Did you perform any recent changes to the computer; like a system restore ?
Please run McAfee virtual technician from here : http://mvt.mcafee.com and post us with your session id.
Note :McAfee virtual technician is intended to find and resolve issues with McAfee product.
McAfee Online Community Moderator
For anyone sifting through this thread, looking for a solution to the Real Time scanning issue:
The following KB article may be of help. http://service.mcafee.com/faqdocument.aspx?id=TS100903
The steps it guides you through include:
Failing all that, contact McAfee Support and our agents will troubleshoot.