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Recurrent "Real-Time scanning is off" -- frustrating -- no solution!

I just bought McAffee for my brand new PC. I have the latest software installed, and yet McAffee keeps prompting

"Real-Time scanning is off" The turn on button does not work.

Extremely poor documentation. No access to online or phone support.

How can McAffee be so irresponsible? It took my money immediately, yet it does not offer a working product neither a way to solve the problem, or a way to reach the company.

I have done everything correctly and yet my computer is exposed to viruses. This is criminal. A fraud.

I am totally frustrated by this experience.

I publicly request that someone from McAffee contact me to solve this problem.

See my account for email and/or phone number.

Professor Patrick Yanez

State University of New York (SUNY)

Today's date: November 18, 2010.

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3 Replies
ajacobs
Level 12

Re: Recurrent "Real-Time scanning is off" -- frustrating -- no solution!

I've moved your post to our Home & Home Office area for better attention by a product expert.

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Dinz
Level 16

Re: Recurrent "Real-Time scanning is off" -- frustrating -- no solution!

Hi ,

Sorry for the inconvenience caused , could you please let us know more details about the computer; so that we could help you fix your issue.

What is the operating system of the computer ?
How old is the computer ? Did you perform any recent changes to the computer; like a system restore ?
Please run McAfee virtual technician from here :
http://mvt.mcafee.com and post us with your session id.

Note :McAfee virtual technician is intended to find and resolve issues with McAfee product.

Regards,

Dinesh K
McAfee Online Community Moderator

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McAfee Employee

Re: Recurrent "Real-Time scanning is off" -- frustrating -- no solution!

For anyone sifting through this thread, looking for a solution to the Real Time scanning issue:

The following KB article may be of help.  http://service.mcafee.com/faqdocument.aspx?id=TS100903   

The steps it guides you through include:

  1. Have McAfee check for updates
  2. If that doesn't fix it, run the McAfee Virtual Technician.  http://mvt.mcafee.com.
  3. If that doesn't fix it, run the OAS Disabled Fix command utility, linked from the KB article above. 
  4. If that doesn't fix it, do a full uninstall of McAfee, run McAfee Product Remote tool (MCPR), then reinstall McAfee.  Be sure to reinstall from the same source that you first obtained McAfee, in order to maintain your license.  Example:  if you got it through AOL, download McAfee from their page.

Failing all that, contact McAfee Support and our agents will troubleshoot. 

Product Manager, McAfee Consumer Software
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