I have tried several times to set the real-time scanning to on, but it will not stay on. I ran the virtual technician, my session id is 24769567. The VT listed it as a problem and only suggested I get additional help. Can anyone help?
Can you provide some more information on this ;
What is the computer's operating system ?
Do you have any other security software installed in the computer ?
Have you made any recent changes to the computer ?
Was the computer infected by any malware previously ?
Kindly reply back with the following details so that we could proceed further.
Can you confirm if the issues still persist. If yes, then please clarify
If you made any recent changes to the system (Computer- Software or hardware)?
Let me know the McAfee version installed in your system?
Did you have any other security software installed in the computer?
How do you connect to the internet (DSL, cable..)?
The following KB article may be of help. http://service.mcafee.com/faqdocument.aspx?id=TS100903
The steps it guides you through include:
Failing all that, contact McAfee Support and our agents will troubleshoot.