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dclaudia
Level 7

Real scan alert on my tablet

After i installed the McAffe on my Win 8 Tablet, I can not fix "Real Time Scan " alert even I press "Turn on" command button. A second the alert is green but immediately the status is red again. And i am invited to turn it on again.

oo

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12 Replies

Re: Real scan alert on my tablet

Same here this morning I have McAfee on two PCs both have issues with real time scanning and running a scan.

It has been installed on both PCs for some time

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Re: Real scan alert on my tablet

The hour changed today for BST is that the issue?

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Re: Real scan alert on my tablet

It won't run a scan on either PC just says an error has occurred

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dclaudia
Level 7

Re: Real scan alert on my tablet

Me also. I tried to scan manualy from  the Main Page and that was the answer.

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Peacekeeper
Level 20

Re: Real scan alert on my tablet

Well best to try my suggestions the fact that yours is a tablet abiet still win 8 might be different issue to dfstrottersfan

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dclaudia
Level 7

Re: Real scan alert on my tablet

No .

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Peacekeeper
Level 20

Re: Real scan alert on my tablet

Having the wrong time can mess McAfee up so ensure the time setting and date is correct then....

If no help

Best for both of you to call support for your country.  Try running MVT and see if it detects any issues Not sure re the tablet if it will work but the PCs should work

McAfee Virtual Technician

Services and Support for Home and Office

Make sure you have no other AV scanners installed they can clash. If you had 1 installed run its own removal tools as removing via windows control panel does not remove everything.

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Re: Real scan alert on my tablet

I logged the PC off then on - all is OK - if the error hadn't been on two PCs , that's what I would have done.

very Odd

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Peacekeeper
Level 20

Re: Real scan alert on my tablet

OK what version have you got now I wonder if you got the 14.0.339 update that is coming through and a restart was required.

does that restarting help you?

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