I have a brand new laptop running Windows 7. I removed the trial version of Norton AntiVirus and then downloaded McAfee Total Protection & installed it. Installed with no problems but the real-time scanner will not turn on. All other pieces of protection are running. I went to the McAfee help section on the web site and did all 5 trouble-shooting resolutions and nothing has worked. I'm at a loss for what to do next to fix this problem. Whenever I open McAfee it shows 'your computer is at risk'. I go to real-time scanner and click the 'turn on' button but it's not turning it on. Help please! Thanks!
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I have the same problem. It's fucking frustrating how I've paid 60 dollars for this, too. The whole "Total Protection 2010" is the most user-unfriendly piece of shit I have ever paid for in my life. I guarantee you I'm not going to be a future customer of McAfee.
Oh, and all the customer support/help things they throw at you are to be described with one word: Shit. Comprehensive information? Step-by-step guidance? Yeah, and I'm fucking Obama. You know what it says about "Fixing protection problems"?
"Your McAfee software reports critical protection problems as soon as it detects them. When a critical protection problem is detected, a notification is displayed in the protection status area on the McAfee. Critical protection problems are directly related to the critical protection features: Real-Time Scanning, Updates, Personal Firewall, And Subscription. If a critical protection problem occurs, it compromises your PC's security and changes the protection status to "at risk" until you fix the problem."
Well. Good fucking job, McAfee. Thanks you giving us really comprehensive information about why your piece of crap product that WE PAID FOR ISN'T WORKING. Thanks, also, for giving us step-by-step intructions, or maybe a link to a troubleshoot, to help us FIX THIS GODDAMN ISSUE. First day customer, and I am just so impressed.
And by the way, I had to copy that above quote word-for-word, seeing as your OF doesn't allow copy/paste. Love it.Message was edited by: neurovore on 2/28/10 9:39:56 PM CST
having the same issue here as well. Also when i try to download updates I get 'McAfee cannot update your software. Please check internet connection ( internet is working). Any fix for this?Message was edited by: Jeff08128 on 2/28/10 9:45:15 PM CST
I hope so. McAfee better hope so too. Otherwise I'll have to go through all the work of returning this crap product (assuming I can; I don't trust shit from McAfee anymore), and then the hassle of going out and buying Norton 2010 instead.
And also, I shall mention that nothing on the McAfee website is helpful. All they do is try and sell stuff. And give us a bunch of semantic-laiden bull shit in order to try and sell stuff. God. I am so pissed right now. 60 bucks and 8 hours of my life put into troubleshooting down the drain.
I've been waiting for probably 45 minutes for the online chat support... never had to wait that long ever before for chat support. It said 9 minute wait - even that long is crazy.
I'm pretty sure it's the online installer, just today i had the prior version of total protection, and was running perfectly (for almost 4 years got to say, having XP and updating to 7 over 4 months ago), but a big trouble came out on my laptop and i was forced to reinstall windows 7. After that i downloaded the installer from the page, and the issues began to come.
I get the same error - and then I click update - and it downloads the software just fine (you can see the % increasing to 100) then it gives the same error about not up to date, and scanning won't enable, check for internet connection problem, etc.
I have been having the same problem that the real-time scanning is disabled and will not start. I also used the Mcafee virtual technician and it found nothing. I also did a scan of my hard-drive using the Freescan software that McAfee will provide free of charge. Of course if it finds something, there is a heft price to fix the detected problem. The freescan also found no detected viruses. Now i am looking on the forum. If someone knows how to fix this, that would be great!!