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nikid2005
Level 7

Real Time Scanning doesn't stay on

Well at first I just thought the real time scanning wasn't working, but after I just tried to do an actual scan manually it gave me an error message saying an unexpected problem occured during my scan and told me to go back to the home page...

Any suggestions.

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2 Replies
Peacekeeper
Level 20

Re: Real Time Scanning doesn't stay on

Is security centre red? Can you rerun scan and take a pic of the message please.

Try running MVT the virtual technician it is on the tech support link in useful links tab above

Message was edited by: Peacekeeper on 26/04/12 6:08:44 AM
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JaiPrakash
Level 12

Re: Real Time Scanning doesn't stay on

Hi nikid2005,

Please check the below before running MVT

Go to Control panel – Add/Remove programs : (it would be Programs & features in Vista/Win 7) – Check for any other security software installed on the PC

Right click on M icon on the system tray and check for Updates

Then run MVT from Useful links or from here : http://mvt.mcafee.com and let us know the status

Regards,

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