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tahealynn
Level 7

Real-Time Scanning Off

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15 Replies
exbrit
Level 21

Re: Real-Time Scanning Off

Moved from Personal Firewall to VirusScan as this issue has to do with your antivirus, not the firewall.

Run the Virtual Technician to see if it will fix anything.

http://mvt.mcafee.com/

Also what is your operating system and service pack if applicable and what version of Internet Explorer is installed, even though you aren't using it?

Message was edited by: Ex_Brit on 12/06/13 9:50:35 EDT AM
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tahealynn
Level 7

Re: Real-Time Scanning Off

thank you!

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exbrit
Level 21

Re: Real-Time Scanning Off

I added a line to my post above if you could answer that question, it might help me.

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tahealynn
Level 7

Re: Real-Time Scanning Off

im assuming i have the latest version of IE which is IE 9 i believe. i have windows 7

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tahealynn
Level 7

Re: Real-Time Scanning Off

i also ran the virtual tech with nothing resolved

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exbrit
Level 21

Re: Real-Time Scanning Off

OK, Windows 7 hopefully has SP1 installed and you should have IE10 installed.   McAfee and some other processes use IE even if you have another browser set as your default, so it's important.  So I would install it at your earliest convenience.

What did the Virtual Technician say?

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tahealynn
Level 7

Re: Real-Time Scanning Off

virtual technican said i had 6 issues and to resolve them now but obviously, it didnt repair my current issue. i will install IE 10 now. what is SP1?

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exbrit
Level 21

Re: Real-Time Scanning Off

tahealynn wrote:

virtual technican said i had 6 issues and to resolve them now but obviously, it didnt repair my current issue. i will install IE 10 now. what is SP1?

Sometimes running the MVT two or three times helps.   SP1 is what you should be up to (& beyond) with Windows 7 and Microsoft Updates.

You can tell by right-clicking the Computer icon on your desktop or in your Start Menu and selecting Properties.   It will tell you there.

If your haven't got SP1 then no wonder things aren't working as they should.

See:  https://community.mcafee.com/docs/DOC-2205

.

Message was edited by: Ex_Brit on 12/06/13 10:11:04 EDT AM
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tahealynn
Level 7

Re: Real-Time Scanning Off

mcafee5.jpg

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