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qwepoi098
Level 7

Real Time Scanning Continues to turn off

I have run the Virtual Technician three times and have uninstalled and re-downloaded the full software program twice and have spent more than 4 hours on this today.  Any ideas before I move on?  I have not done anything to this laptop other than load updates to XP and I am current.  This started off and on a couple of weeks ago, but would not start at all for the last couple of days.  Please let me know what I may of missed, but all I have for my efforts today is the same thing that I started with.

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3 Replies
Peacekeeper
Level 20

Re: Real Time Scanning Continues to turn off

This can be fixed by MVT but as that was tried maybe not in your case.

Was there ever any other AV or firewall installed on this PC even another Mcafee product? If so that version or brand of AV must be removed via their own removal tool with Mcafee unsinastalled correct;lly

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

then reinstall Mcafee

Onother cause can be

http://service.mcafee.com/faqdocument.aspx?id=TS101093

option 3 you tried first 2

Is RTS saying it is off in 1 area but off when viewed in another part of security centre?

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qwepoi098
Level 7

Re: Real Time Scanning Continues to turn off

Also noted that when I tried to scan, it would not allow me to do this as well.  I did the following and so far it is working:

1.  Removed the full McAfee program thriugh the "program uninstall function"

2.  Ran the McAfee MCPR tool - restarted computer

3.  Searched using windows explorer and removed all folders and all files (especially docs and settings and program files) that contained anything McAfee

4.  Emptied the recycle bin

5.  Ran the MCPR tool again - restarted computer

6.  Downloaded from my McAfee account the full program

Very time consuming, but it removed 100% of the registry entries which may have been the problem in the 1st place.  This worked in my case for a Dell Latitude 620 laptoip running Windows XP SP3.

Peacekeeper
Level 20

Re: Real Time Scanning Continues to turn off

Did you run mcpreinstall? That clears up temp files etc and 1 thing I did not mention was malware can disable real time scanning as well. I will add the secondary scanners for you to run if you have further issues

McAfee Communities: Anti-Spyware/Malware & Hijacker Tools

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